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Requisition ID: 4653
Affiliation: CUPE Municipal
Position Type: Temporary Full Time
Fixed Term Duration: Anticipated to end April 1st, 2027
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule: Monday - Friday
Department/ Branch: Community Services, Customer Service
Job Location: Fort McMurray
Pay Level: PL7
Rate: $43.77
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 17/10/2026
Closing Date (dd/mm/yyyy) :25/10/2026
Posting Type: Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

Be the difference in someone's day.

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you're supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you're helping create secure, connected, and thriving communities. We're united by one purpose: serving people and strengthening the region.





If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

GENERAL DESCRIPTION:

Under general supervision, the Customer Service Agent supports a variety of administrative and front facing customer service functions within the Municipality. Working closely with team members to coordinate rotating tasks across multiple environments, the Customer Service Agent operates municipal Pulse communication platforms, supports Vehicle for Hire (VFH) programming, and provides reception and administrative support as assigned. This includes processing payments, providing general information and direction, and accepting applications for various municipal functions from the public. The Customer Service Agent is also responsible for providing operational and administrative support to Bylaw members, including providing dispatch services.

RESPONSIBILITIES:

- Receive, direct, and respond to enquiries from a variety of platforms in a prompt, courteous, and professional manner.
- Greet visitors and provide front counter reception assistance, including processing courier shipments.
- Receive and process

📌 Customer Service Agent (Fort McMurray)
🏢 Regional Municipality of Wood Buffalo
📍 Fort McMurray