Customer Service & Order Management Representative

Location: Etobicoke, ON

We are currently looking for a detail-oriented and customer-focused Customer Service & Order Management Representative to join our team. This role is essential in ensuring our clients receive outstanding service and support throughout their purchasing journey.

Primary Responsibilities:

Customer Service & Order Entry:

- Deliver exceptional customer service over the phone, via email, fax, and in-person at our showroom.
- Accurately enter sales orders into the ERP system, ensuring confirmations are shared with customers.
- Respond promptly to customer inquiries, ensuring timely resolution of questions and requests.
- Ensure sales orders are entered with correct customer pricing or per quoted project terms.
- Address and resolve all technical support inquiries with efficiency and professionalism.
- Process return claims by collecting and verifying required documentation.
- Relay keying requests to the appropriate internal department.
- Coordinate with Accounts Receivable to monitor customer credit limits.
- Notify

📌 Customer Service Representative – Toronto
🏢 Fuze HR Solutions
📍 Toronto