Glowing Growth is looking for an organized, proactive, and people-focused Clinic Business & Operations Manager to help our team and business thrive.

You will oversee daily operations, directly manage our 2 accounts team members and 2 administrative team members, and coordinate the wider operational team. This role combines hands-on problem-solving with team leadership, financial oversight, and business planning.

We’re looking for someone who can bring structure to a busy environment, support staff with clear direction, and create a welcoming, well-run experience for our clients.

What you’ll do

Keep daily operations running smoothly

- Oversee clinic workflows, scheduling, administrative processes, and coordination between teams.
- Identify bottlenecks and introduce practical improvements to service, efficiency, and communication.
- Develop and maintain clear procedures so staff understand their responsibilities and expectations.

Lead and support the team

- Supervise the accounts and administrative teams, set priorities, and follow up on performance.
- Support hiring, onboarding, training, and staff development.
- Lead regular team check-ins, provide constructive feedback, and handle workplace concerns fairly and professionally.
- Build a collaborative culture where people feel supported and accountable.

Oversee business and financial performance

- Monitor budgets, expenses, billing, collections, and financial reports in collaboration with the accounts team.
- Track key operational and financial measures, identify concerns, and recommend improvements.
- Support purchasing, vendor relationships, and resource planning to help the business operate sustainably.

Support growth and planning

- Work with leadership to turn business goals into clear priorities and action plans.
- Review client feedback, service demand,



and market trends to identify opportunities for improvement and growth.
- Help plan and implement new services, systems, and operational initiatives.

Resolve issues and maintain standards

- Address day-to-day operational challenges and client concerns with professionalism and care.
- Maintain confidentiality and support compliance with applicable privacy, workplace safety, and clinic policies.
- Escalate clinical matters to the appropriate clinical professional and follow through on operational actions.

What you bring
- Experience in clinic management, healthcare administration, business operations, or a similar management role.
- Experience supervising staff, setting expectations, and supporting team performance.
- A practical understanding of budgets, billing processes, expenses, and financial reporting.
- Strong organizational skills and the ability to balance competing priorities.
- Clear communication, sound judgment, and a calm approach to resolving problems.
- Confidence using scheduling systems, business software, and spreadsheets.
- A caring, skilled approach to both clients and colleagues.

A diploma or degree in business administration, healthcare administration, or a related field is an asset. Equivalent relevant experience is welcome. Why Glowing Growth?

This is an opportunity to make a meaningful impact on how our clinic operates and grows. You’ll work closely with leadership, help shape our processes, and support a team committed to a positive client experience.

How to apply

Please submit your résumé through Indeed, along with a brief introduction describing your experience leading teams and managing clinic or business operations.

Pay: $85,000.00-$110,000.00 per year

Benefits

- Extended health care
- Paid time off

Education:
- Master's Degree (preferred)

Experience:
- Business management: 3 years (preferred)

Work Location: In person

📌 Clinic Business & Operations Manager (Markham)
🏢 Glowing Growth Autism Services
📍 Markham