Elevate your career as a Client Support Specialist with Civix within the Go Grants Business Unit. Focus on troubleshooting and providing client service for critical grants management software. Civix is seeking a dedicated Client Support Specialist to enhance its Go Grants team. This role requires a robust client-service focus, expertise in software troubleshooting, and a tenacity for detail. You’ll be instrumental in resolving client inquiries, managing technical issues, and collaborating with developers to ensure the software meets client business needs.

Key Responsibilities
• Foster strong client relationships and trust
• Resolve inquiries through effective communication
• Document client interactions in management systems




• Manage and prioritize open calls as per policies
• Collaborate with teams on software-related issues

Requirements:
• Minimum 5 years in software support or training
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and with teams
• Eligibility to travel for client training Become a valued member of Civix by delivering exceptional software support and training clients effectively.

📌 Client Support Specialist at Civix (Canada)
🏢 CIVIX
📍 Canada