OVERVIEW:The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through direct face to face contact and an intimate knowledge of their operational needs. The primary objective of the PSSR is to make our customers more successful by anticipation or recognition of their needs by selling the appropriate application of product support and small whole-goods, products, and services. This position will be based out of Leduc, AB.
ESSENTIAL DUTIES AND

RESPONSIBILITIES:
Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territoryResponsible for selling parts, service, and small whole goodsUtilize CRM program to maintain call schedules, prepare quotes and maintain quote files, and organize timeCollect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needsFocus on customer equipment profiles for “set” group of customers, as explained in the PSSR AgreementWork with the PSSR Manager and Director of Parts in developing and promoting parts specials, featured items and/or servicesIdentify current customers within assigned territory to promote personal and company growth.
Perform machine evaluations required for proper fit up of replacement parts and recommendations for efficiency improvementAttend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growthResponsible for keeping accurate expense records and submitting them in a timely mannerAbility to balance the business needs and goals of the company while looking out for the best interests of our customersCOMPANY

BENEFITS:




(*certain benefits are adjusted based on position)Extended Health CareHealth Spending Account (Employer Provided)DentalLife Insurance / AD&D; / Critical IllnessAccident & Serious Illness (ASI)Long-term DisabilityEmployee & Family Assistance Program (EFAP)Paid HolidaysVacation Pay and TimeRRSP & DPSP with Company MatchUniform/Clothing AllowancePrescription Safety Glass ReimbursementSafety Boot and Cold Weather Gear ReimbursementEmployee EventsSponsorshipsAdditional Job-Related Education and TrainingsNATURE AND SCOPE OF JOB:Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.
Requires ability to push, lift, pull, and/or carry 10 lbs. or more.
JOB

REQUIREMENTS:
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be InnovativeExtensive background in construction and/or heavy construction equipmentMinimum of 2 years’ experience in sales, service, or product supportMinimum 2-year technical degree in related field or 4-year college degree or equivalent experienceAn above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs and Distributor Operating systemsRequires a valid driver’s license and the ability to maintain an insurable driving recordMust have a positive mental attitudeMust have excellent customer service skills, both internal and external customersBe personable, highly motivated, reliable, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturersAttain short
- and long-term objectives through good time management and planningStrong interpersonal skills and oral/written communication skillsOrganizational skills with ability to effectively manage multiple projects

📌 PSSR (Leduc)
🏢 General Aggregate Equipment Sales ULC
📍 Leduc