Senior Claims Specialist, Liability The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in liability claims handling and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently looking for a Senior Claims Specialist, Liability to deliver pragmatic and efficient claims management for moderate to complex liability claims, serving large corporations, multinationals, and international insureds. Reporting to the Liability Claims Manager, you will be a key contributor by seeking the best outcomes on liability claims. You will complete the review and assessment of liability and coverage applicable to each loss, manage investigations and litigation, negotiate settlements, and contribute to the company’s performance and growth by controlling expenses and the claims life cycle. This is a unique chance to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals. Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. What you will do




- Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims.
- Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.
- Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
- Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
- Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
- Assess damages by calculating applicable damages or range of damages allowed by law.
- Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
- Meet quality standards by following best practices.
- Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
- Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.




- Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
- Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
- Protect Zurichs reputation by keeping claims information confidential.
- Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. And participating in professional societies. Job Qualifications
- What you bring to the table
- Quebec Claims Adjuster license (Commercial lines)
- Bachelor’s Degree and 3 or more years of experience in Liability Claims or Insurance area
- OR
- College Degree and 5 or more years of experience in Commercial Liability Claims handling
- OR
- Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
- Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
- AND
- Proficiency with Office 365 productivity tools and apps
- Fluency in both spoken and written French
- Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. Our Culture
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creat

📌 Senior Claims Specialist, Liability (Montreal)
🏢 Zurich Insurance
📍 Montreal