Location

This position may be based out of any of our branch locations.

Job Purpose The Compliance Administrator (CA) supports and adheres to regulatory compliance, safeguards, and policies and procedures of Cascadia Credit Union (CCU) by monitoring risk management and audit frameworks, fraud investigations, and security controls. The role also engages directly with members to support fraud prevention efforts, review account activity, obtain required information and documentation, and address compliance-related concerns. Through these activities, the Compliance Administrator supports the detection and mitigation of fraud, money laundering, and other forms of financial crime, helping to protect both members and the credit union.

This position supports both the audit and compliance teams by reviewing member documentation to ensure compliance and identify anomalous activities; monitoring transactions to ensure compliance and identify unusual activity; supporting the implementation of new compliance and audit initiatives and training programs for staff; and adhering to security, compliance, and privacy policies and procedures.

As a member of the Risk and Compliance team, the CA plays an essential role in supporting the compliance and audit functions to ensure staff members have the training and up-to-date compliance, fraud, privacy, and procedural information needed to successfully carry out their duties, while fostering positive relationships through exceptional service and subject matter expertise.

Key Duties & Responsibilities

- Fosters relationships through service excellence and knowledge to support staff with their compliance, fraud, privacy, and audit needs.
- Communicates directly with members regarding fraud prevention, transaction reviews, compliance requirements, account activity inquiries, and documentation requests, conducting conversations with professionalism, discretion, and sound judgment.
- Assists in maintaining and updating the Anti-Money Laundering (AML) watch list to ensure accuracy and alignment with regulatory requirements.
- Supports the detection, investigation, escalation, and resolution of suspected fraud, money laundering, and other forms of financial crime by monitoring account activity, reviewing alerts, gathering evidence,



and collaborating with internal and external stakeholders to mitigate risk and protect the credit union.
- Supports the preparation and submission of mandated reports to FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) in compliance with federal guidelines.
- Supports the operational audit of all retail staff’s day work, checking accuracy against banking system and reports; reviews and corrects banking system anomalies identified on BI reports; tracks day work to identify responsible errors, misuse, or training needs; reports exceptions to appropriate Manager.
- Supports incoming compliance and audit requests, production orders, and regulatory inquiries, ensuring timely and thorough responses.
- Reviews scheduled compliance and audit task packages as requested, providing actionable feedback to improve efficiency and accuracy.
- Assists in updating procedural manuals, policies, and processes to reflect current compliance and audit standards and branch operational needs.
- Supports the Director, Compliance and Privacy, and the CRO with the implementation of new compliance and audit initiatives and training programs for staff.
- Extracts, processes, and processes audit-related data using software and tools.
- Assists in reviewing and evaluating privacy and AML policies, procedures, and practices to identify weaknesses; suggests new or revised policies, procedures, or practices to improve overall performance, and legislated compliance.
- Helps protect credit union assets by ensuring strict compliance by all personnel to risk management, security procedures, privacy, audit, and standard operating practices as established by governing bodies, and CCU internal policies.
- Demonstrates a very good level of risk management knowledge and ensures adherence to all legislative and regulatory requirements, security, and privacy policies and procedures.
- Positively and comfortably responds to or escalates staff requests and inquiries to support staff and members in a timely manner.




- Supports staff and encourages collaboration to accomplish common goals.

Skills & Attributes

- Demonstrates good knowledge and high aptitude for computer-based literacy skills and technology, including MS Windows and Office program environments, as well as banking, AML monitoring, and audit processes.
- Demonstrates commitment to applying relevant and applicable policies and procedures in the day-to-day performance of the functions of this position.
- Good understanding of audit principles, methods, and procedures.
- Demonstrates strong interpersonal skills and the ability to communicate effectively by instilling confidence and trust in others through thoughtful, clear, and open communication, both verbally and in writing.
- Possesses good analytical and problem-solving skills and the ability to identify and resolve technical and procedural issues.
- Ability to quickly adapt to changing priorities and a willingness to tackle new challenges.
- Committed to personal growth and development; responsible for ensuring skills and knowledge are up to date to meet industry and position requirements.
- Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching recent and better solutions.
- Gains the confidence and trust of others through honesty, integrity, and thoughtful, clear, and open communication.
- Team player, driven to ensure that the whole team is successful in meeting member needs.
- Organizes work and assignment of tasks to maximize efficiency, clearly communicates expectations, roles, and responsibilities.

Qualifications

- Secondary school diploma.
- Minimum two (2) years’ in related job experience (financial, retail industries).
- Minimum of one (1) year experience in financial industry.
- Combined experience and post-secondary education in the areas that are directly related to industry will be considered.
- Successful completion of in-house training program and extra compliance, fraud, audit, and privacy courses as may be required.

Pay: $48,323.73-$64,431.64 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Compliance Administrator (Summerland)
🏢 Cascadia Credit Union
📍 Summerland