- EXCLUDED ASSOCIATE DIRECTOR IT SERVICES DEPARTMENT
- BC General Employees' Union (BCGEU) EXCLUDED ASSOCIATE DIRECTOR IT SERVICES DEPARTMENT
- BC General Employees' Union (BCGEU) Published on October 16, 2026 EXCLUDED ASSOCIATE DIRECTOR IT SERVICES DEPARTMENT JOB ID: P0421 INTERNAL/EXTERNAL POSTING October 16, 2026 Job Title: Associate Director – IT Services Classification: ES4 Job Summary:Reporting to the Executive Director of Technology, the Associate Director co-leads BCGEU's IT department with a focus on infrastructure, operations, and support. You will lead and mentor a technical team, oversee the day-to-day reliability and security of back end and user facing systems, and serve as the chief escalation point for major incidents. You will also coordinate infrastructure projects from planning through rollout, help shape the IT roadmap, and act as the Director's designate when required. The ideal candidate combines broad technical knowledge with strong people leadership and a service-first approach, ensuring IT is a dependable and approachable partner to staff across the organization.
- Co-lead the IT department in providing timely and quality technical support to all BCGEU staff, ensuring that key service-level agreements (SLAs) and performance metrics are consistently met or exceeded.
- Recruit, mentor, and develop departmental staff, providing guidance, performance evaluations, and professional growth opportunities.
- Foster a positive, team-oriented team culture aligned with BCGEU's values of respect, fairness, and inclusivity.
- Address employee productivity issues through provided performance management practices, taking corrective actions and disciplinary measures if needed.
- Act as the Director of IT's designate in their absence, ensuring continuity of leadership and departmental governance.




- Be the technical point of escalation for high severity incidents, leading and guiding team efforts in containment, mitigation, root cause analysis and remediation strategies. Operational Excellence
- Oversee the day-to-day operations of the IT infrastructure, including proactive operational maintenance, incident response and system performance monitoring.
- Maintain and continuously improve operational and support processes and documentation, promoting knowledge-sharing within the department.
- Work in collaboration with the Director to define, track, analyze, and report on departmental performance metrics. Identify insights that support constructive feedback to the team for improvement. Identify key trends or issues to the executive, supported by data.
- Engage in practice improvement and development initiatives supported by the Director. Foster engagement with the team to ensure new practices are adopted and continuously improved. Project Coordination
- Work with the Director in overseeing IT projects, working with internal and external stakeholders to define requirements, set timelines, plan, prioritize, and allocate resources effectively.
- Guide project meetings and team standups, keeping conversations on point and directed to actions and outcomes.
- Prepare and present regular status reports highlighting progress, risks, and key milestones, keeping relevant stakeholders informed.




- Operationalize new systems and services by empowering the IT support team through proper communication, training, documentation efforts and escalation channels.
- Contribute to the development of IT strategies and roadmaps, focusing predominantly on infrastructure systems, but also collaborating with the Director on outward facing services to other departments and the membership.
- Assess and recommend new technologies, tools, or best practices to improve departmental efficiency and quality of service to the organization.
- Reinforce alignment of departmental initiatives with the broader IT Department goals set forth by the Director, Cybersecurity Officer and executive leaders. Risk Management & Security Compliance
- Partner with the Director and the broader team to implement and reinforce cybersecurity and data privacy best practices in accordance with BCGEU's governance framework.
- Stay informed about emerging threats and vulnerabilities, ensuring that the department follows protocols designed to protect the confidentiality and integrity of member and organizational data and communications.
- Work with the Director to ensure compliance with relevant regulations (e.g., PIPA/PIPEDA), guidelines, and internal policies, elevating risks or issues as needed.
- Facilitate regular cyber operations meetings with the department, which aim to identify ways to improve the security posture of the organization. Stakeholder Engagement & Communication
- Attend inter-departmental meetings as required, representing IT operations and aligning the needs of the business with infrastructure requirements and priorities.
- Gather user feedback through various means to gain insight and to improve service quality and customer sat

📌 EXCLUDED ASSOCIATE DIRECTOR IT SERVICES DEPARTMENT (Canada)
🏢 BCGEU
📍 Canada