Job Category: Banking
- Customer Service & Advice Requisition Number: ASSIS002294
- Posted : October 16, 2026
- Full-Time
- In office Locations Showing 1 location Description Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based banking in every aspect of our business to differentiate ACU meaningfully from other financial institutions; create a consistent and compelling member experience across all of our core channels that makes it easy to do business with us; and grow, in a balanced and intentional way, by attracting new members and deepening existing relationships. Leading a team of front-line branch employees and working in partnership with the Branch Manager, the Assistant Branch Manager will foster a proactive advice and service delivery culture with high member satisfaction. Leading by example the Assistant Branch Manager will champion/ supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions. KEY ACCOUNTABILITIES Leadership, Coaching & Culture Building
- Leads, and develops a medium size team of front line service providers including Member Service Representatives, Senior Member Service Representatives through regular one-on-one coaching, observational coaching and team meetings.
- Responsible for creating a proactive advice and service delivery culture focused on providing a consistent and compelling member experience.
- May be required to lead district level recruitment activities and coordination of scheduling of MSr talent pool




- Contributes to the achievement of the service delivery team’s targets by effectively translating the goals and objectives into operational plans in order to deliver on established team and branch performance objectives. Tracks, measures and reports regularly on progress towards goals and results.
- Act as a change agent to contribute to branch and organization wide objectives and shift the culture towards proactive advice and service delivery.
- Champions a digital-first mindset by inspiring, educating, and empowering the team to embrace digital solutions, driving engagement and adoption through proactive leadership and strategic guidance.
- Demonstrates understanding and leads by example of ACU’s commitment to values-based banking, shared value, respectful workplace and diversity and inclusion.
- Ensure that all programs, policies and processes are implemented in a manner that supports the organization’s mission, vision, and values. Member Experience & Service Delivery
- Delivers and coaches to a seamless member experience on all member transactions, making it easy to do business with ACU.
- Contributes primarily to the day-to-day service delivery and member experience of the branch and occasionally provides holistic member advice and support on lending, deposits and estates. frontline (lending, deposits, helping with estates, holistic member advice and support) within assigned Discretionary Lending Limits. Identifies the appropriates point of referral as required.



Ensuring a warm hand off along to the appropriate team member.
- Solves routine, moderately complex member and operational issues and works closely with the Branch Manager on more complex issues with an aim to provide first contact resolution and ensuring the needs of members, employees and the credit union are met.
- Performs effective lobby management, monitoring the flow of members within the branch and ensuring all members are greeted on arrival.
- Promotes, educates and assists members with a digital-first mindset and technological solutions. Branch Operations & Risk Management
- Leads frontline communication, supports all-branch communication as needed, and steps in with ease during Branch Manager absences to delivery a variety of communications.
- Ensures required reporting is completed timely and accurately, and internal audit processes are followed with an aim for first time right.
- Participates in opening and closing duties of the vault, ATM and cash recycler units as required.
- Keep strictly confidential on the affairs of anyone whose private information becomes available to them in the course of their duties.
- Contributes to the day to day service delivery and member experience of the branch
- Assists the Branch Manager with developing and implementing comprehensive business plans to facilitate financial target achievement by planning cost-effective operations and market development activities.
- Occasionally supports strategic organizational projects and Retail branch initiatives as a subject matter expert
- Responsible for compliance and risk management, through the execution of internal policies and procedures, maintain ongoing compliance with regulatory and legislative requirements at a

📌 Assistant Branch Manager (Montreal)
🏢 ACU BCorp
📍 Montreal