Step into a leadership role at Harry Rosen as a Client Experience Leader in Toronto, Ontario. You'll coach and inspire the team to enhance sales productivity and customer service excellence. This full time permanent position at Harry Rosen requires at least three years of retail experience in a leadership capacity. Your focus will be on training Style Advisors and maximizing client loyalty through exceptional in-store and online experiences. You’ll also need to foster team alignment with store policies while driving digital sales goals.

Key Responsibilities
• Coach Style Advisors to boost sales productivity
• Develop in-store and after-sales service standards
• Drive omni-channel client development and education
• Hire, train,



and assess new Clothing Advisors
• Ensure compliance with operational policies and standards

Requirements:
• Minimum 3 years in retail leadership experiences
• Proven track record in team development and performance improvement
• Strong business acumen in luxury retail settings
• Experience across menswear departments preferred
• Passion for diversity and inclusion in retail Enhance retail operations and client relationships by leading and developing a skilled team at Harry Rosen.

📌 Client Experience Leader at Harry Rosen (Toronto)
🏢 BROBSTON GROUP
📍 Toronto