Enhance your technical skills as an IT Support Specialist, delivering expert support to end users across Windows and macOS. This role focuses on efficient troubleshooting, hardware maintenance, and software administration. You will report to the Senior Network Administrator, providing Level 2 technical support for various systems and applications, including Microsoft 365. Your expertise will be crucial in ensuring seamless network connectivity, user account management, and IT security compliance during onboarding and offboarding processes.

Key Responsibilities
• Provide Level 2 support for Windows and macOS users
• Administer user accounts and access through Active Directory
• Troubleshoot and resolve hardware and software issues




• Maintain Microsoft 365 applications, such as Outlook and Teams
• Configure and support VPN and network connectivity

Requirements:
• Solid troubleshooting skills with various hardware/software
• Experience in Active Directory and user management
• Knowledge of Microsoft 365 suite and network systems
• Experience with helpdesk ticketing systems
• Familiarity with IT security protocols and procedures Utilize your IT skills to provide crucial support and enhance user experience throughout the organization.

📌 IT Support Specialist Remote Opportunity (Winnipeg)
🏢 Winpak
📍 Winnipeg