Select how often (in days) to receive an alert: Requisition ID:4653 Affiliation: CUPE Municipal Position Type: Temporary Full Time Fixed Term Duration:Anticipated to end April 1st, 2027 Number of Openings: 1 Bi-weekly

Working Hours
70 hours bi-weekly Shift/Work Schedule:Monday
- Friday Department/ Branch: Community Services, Customer Service Job

Location:
Fort McMurray Pay Level:PL7 Rate: $43.77 COLA:Bi-Weekly
- $480 Posted (dd/mm/yyyy): 17/10/2026 Closing Date (dd/mm/yyyy):25/10/2026 Posting Type:Internal and External We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know. ABOUT THE DEPARTMENT: Be the difference in someone's day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you're supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you're helping create safe, connected, and thriving communities. We're united by one purpose: serving people and strengthening the region. If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow. GENERAL DESCRIPTION: Under general supervision, the Customer Service Agent supports a variety of administrative and front facing customer service functions within the Municipality. Working closely with team members to coordinate rotating tasks across multiple environments, the Customer Service Agent operates municipal Pulse communication platforms, supports Vehicle for Hire (VFH) programming, and provides reception and administrative support as assigned. This includes processing payments,



providing general information and direction, and accepting applications for various municipal functions from the public. The Customer Service Agent is also responsible for providing operational and administrative support to Bylaw members, including providing dispatch services.

RESPONSIBILITIES:
- Receive, direct, and respond to enquiries from a variety of platforms in a prompt, courteous, and qualified manner.
- Greet visitors and provide front counter reception assistance, including processing courier shipments.
- Receive and process payment for a variety of municipal services including but not limited to utilities, property taxes, permits, collections, and licences.
- Acquire a basic understanding of procedures for the various applications and permits and assist with the completion of applications for licences and various permits.
- Maintain knowledge of municipal bylaws, municipal processes, procedures, and community information.
- Record and store lost items turned over to the Municipality and process return of claimed items.
- Adhere to cash handling procedures and balance cash float daily.
- Coordinate and assist with the preparation, issuance, and filing of licence notices for annual fees for VFH.
- Monitor and maintain record management systems to ensure VFHs hold a current licence and all business, or events hold the required permits and/or licences.
- Data entry of permits, licences,



fee payment and violation tickets and entering requests in the Customer Relationship Management (CRM) software.
- Collect, review, and prepare documents to assist in coordinating work with enforcement agencies to facilitate the successful prosecution of bylaw infractions.
- Provide first line support for member safety, running queries for emergent situations and perform status updates (10-70 checks).
- Receive and dispatch calls for Bylaw support.
- Monitor base radio station transmission for both rural and municipal repeaters.
- Verify, record, and maintain electronic records of all incoming and outgoing calls, emails, in-person, and online requests in a variety of software applications.
- Liaise with leader or designated personnel on developing and/or escalated issues/situations.
- Assist in conducting municipal surveys, marketing programs, and provide support for special projects.
- Support orientation, training, and peer mentoring of new and existing employees.
- Ensure all necessary supplies and inventory (deposit bags, deposit books, receipt books, transit passes, animal licensing tags, etc.) are in stock.
- Perform other related duties as required. QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES:
- Positive attitude and desire to provide exceptional customer service. Ability to deal courteously, tactfully, and effectively with a diverse range of people, using judgment, discretion, and sound decision-making skills, sometimes in conflict and/or complex situations.
- Ability to maintain composure and diplomacy in a demanding work environment.
- Strong verbal and written communication skills.
- Must exercise confidentiality and discretion with client information.
- General math and numeracy skills,

📌 Customer Service Agent (Red Deer)
🏢 Regional Municipality of Wood Buffalo
📍 Red Deer