Select how often (in days) to receive an alert: Operations Manager, Integrated Customer Solutions W.
W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through creative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com. Compensation: The base salary for this role ranges between $ 76,880
- $ 105,710, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Reporting to the Market Manager, the Operations Manager, IMS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site. Work Location & Schedule: This is a fly-in/fly-out (FIFO)



position out of Edmonton, AB supporting our mining client on site in Hope Bay, Nunavut. The successful candidate must live near Edmonton and will work a14 days on / 14 days offschedule, withcamp accommodations provided during the work rotation.
- All travel to and from the site is arranged and covered by the company.
- While on site, you will reside in a fully serviced camp environment.
- Demonstrates, excels and leads front line team members in their understanding and commitment to the Grainger Principles.
- Supervise and lead the frontline SSR’s in day-to-day operations to drivean exceptional customer experience
- Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
- Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
- Monitor team member productivity and motivate team to reach company goals and objectives
- Completion of BBSO with team members
- Ensure compliance to the EHS plans and policies at site
- Ensure Team Member training is completed as per customer and Grainger requirements and the training records are retained/up to date and documented on the Training Matrix
- Ensure incidents are reported as per the customer onsite process
- Ensure team members are abiding by the best practicesincludinghousekeeping practices, inspections, completing FLHA’s




- supervisors/managers are reviewing and signing off on the FLHA’s and records are retained at locations as per the company record retention schedule.
- Ensure Life Saving Rules are communicated to all team members and ensuring all team members are following the Life Saving Rules
- Ensure customer and Grainger EHS policies, procedures and guidelines, notices and bulletins are communicated and practiced/followed by all team members
- Ensure compliance of workforce with provincial regulations, codes and approved Grainger Canada operating practices Business Leadership:
- Monitor productivity to ensure team members are achieving operational KPI’s
- Participate in cadence of virtual and in-person meetings with customer business units to manage overall performance of the program
- Work directly with customer on requirements within respective area (IE product additions to tool cribs/stores, Recent vending/VMI opportunities)
- Engage Market and Program Manager for support on larger initiatives with customer
- Work with GCAN Manufacturer Partners to coordinate tool crib visits with intentions of providing hands on product knowledge and training sessions with frontline team
- Assist / guide new business installations from project management perspective
- Liaise with national scanningand build center teams
- Implement KeepStock solutions and provide ongoing support for customers and SSRs
- Work with Branch Manager Onsite Operations to observe all aspects of the customer’s operations looking for opportunities to right-size solutions and improve ROI
- May participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required
- Answer customer concerns with pricing, procurement, delivery,

📌 Operations Manager, Integrated Customer Solutions (Edmonton)
🏢 Grainger
📍 Edmonton