Job Title:

Coordinator, Meals on Wheels

(Kitchen Site)

Job Status:

Full-Time

Department:

Meals on Wheels

Employee Group:

Bargaining Unit

Reports To:

Supervisor, Meals on Wheels

Direct Reports:

N/A

Hours Per Week:

On Average 30 Hours

Job Posted On:

October 19, 2026

Job Closing On:

October 26, 2026

TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. We offer a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.

Position Overview:

To provide Meals-on-Wheels (MOW) client service coordination within a multi-site, multi-menu, and multi-language work environment that operates 6 days a week. In addition, the position involves a high level of volunteer management.

Primary Duties & Responsibilities:

· Respond to program inquiries, register individual clients and implement service plans.

· Process client orders and change orders, and order meals from the suppliers.

· Receive, deploy and deliver meals from various kitchen sites for delivery, to clients, by volunteers.

· Resolve delivery problems or client safety concerns, and ensure volunteer routes are completed and reported accordingly.

· Provide MOW reports – issue reporting and indicator tracking.

· Monitor clients’ MOW care plan which includes regular re-assessments.

· Identify client issues or deterioration and facilitate assistance.

· Respond to client or volunteer emergencies and follow the incident reporting process.

· Demonstrate proactive communication and teamwork across programs in the coordination of care for clients receiving more than one service.

· Provide training to volunteers, and monitor compliance with agency policies, procedures, and MOW processes.

· Work in collaboration with the Volunteer Coordinator and Supervisor to schedule and support volunteers in performing their volunteer duties.





· Motivate volunteers by reinforcing the value of what they do and providing recognition (interpersonally; newsletter; award events).

· Comply with agency policies regarding MOW processes, client safety standards, and Health & Safety requirements (Occupational Health & Safety Act, Section 28).

· Responsible for reporting and collecting feedback related to quality management and continuous improvement; and the promotion of the program.

· Perform additional tasks and duties as assigned or deemed necessary the Program Supervisor.

Job Specifications:

· Valid Ontario driver’s license and access to a car.

· Work fluency in English (both written and spoken).

· Demonstrated computer skills (Microsoft office applications).

· AlayaCare software familiarity is preferred.

· Able to work Saturdays on a rotational basis or as back up to other Coordinators.

· Community college degree or demonstrated relevant work experience.

· Sensitive and responsive to the needs of the population served (frail elderly, language and/or cognition issues).

· Basic knowledge of food and nutrition such as different types of vegetables, meal names…etc.

· Common sense, valuable judgment, and ability to work under pressure and/or deal with emergency situations.

· Clear Vulnerable Sector Check (completed within last 6 months).

Attributes of the Successful Candidate Include:

· Strong problem solving and time management skills.

· Able to adapt to various environments, and work in individual and/or team settings.

· Strong communication skills and willingness to take initiative.

Work Conditions and Physical Capabilities:

· Able to drive a car on a daily basis.

· Able to walk and carry full meal bags.

· Regularly lifting weights, ranging from 9 kg (frequent)



to 19 kg (exerting).

Job Application Instructions:

Please submit your job applications via e-mail to [email protected], quoting the position to which you are applying to in the subject line, or via fax to (416) 646-3576, no later than October 26, 2026. All applications will be held in strict confidence.

TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

We thank you for your interest in applying to TransCare®; however only successful candidates selected for an interview will be contacted. A detailed will be provided on the day of the interview.

Disclaimer:

TransCare® Community Support Services is an inclusive and equal opportunity employer. We welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace.

We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, The Pay Equity Act, the Occupational Health and Safety Act, and all other applicable legislation.

The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates.

Job Types: Permanent, Full-time

Pay: From $21.01 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- In office parking
- RRSP match

Licence/Certification:
- Ontario driver’s license (required)

Work Location: In person

📌 Coordinator, Meals on Wheels (Kitchen Site) (Scarborough)
🏢 TransCare Community Support Services
📍 Scarborough