Shape client connections as a Client Success Lead at Affi m. This remote-first role focuses on nurturing merchant partnerships and driving business growth through strategic management. As a pivotal team member, you will draw on your 3-5 years of experience in financial technology to enhance client satisfaction and foster revenue growth. Your proactive strategies will prioritize relationship management while ensuring alignment between client goals and internal priorities. Collaborate cross-functionally to meet client needs effectively.

Key Responsibilities
• Implement proactive client management strategies for growth
• Identify and capitalize on upsell and cross-sell opportunities
• Provide timely support for client inquiries and needs




• Conduct regular performance reviews and feedback sessions
• Collaborate internally to resolve client issues promptly

Requirements:
• Bachelor’s degree and 3-5 years in account management
• Excellent verbal and written communication skills
• Solid interpersonal skills for client rapport
• Proficiency in CRM tools and Microsoft Office
• Comfort in high-pressure environments with multiple priorities Leverage your client management expertise to ensure merchant success and optimize their relationship with Affi m.

📌 Lead Client Success at Affi m (Toronto)
🏢 Affirm
📍 Toronto