WHO WE ARE GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider (/"payvider/") model,

we offer
insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve. THE ROLE IN A NUTSHELL This position of Client Service Representative will report to the Client Service Leader in the following capacities:
- Provide on-going services to clients and advisors in dealing with a variety of questions, inquiries, solving issues and escalations.
- Collaborate with Business Development Managers, Account Managers and other internal stakeholder to support our clients and advisors.




Educate and empower clients and advisors on GSC processes and tools such as plan administration online and other services.
- Participate in client meetings including current group implementations, problem solving sessions, and general client relationship building events, as required.
- Play a key role in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment and benefit administration requirements.
- Represent the service role in finalist presentations with BDMs, demonstrating GSC’s capabilities and our value proposition.
- Work closely with internal teams to drive efficiencies and improve client experience.
- Any other duties as required. WHO WE'RE LOOKING FOR The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team. Candidates will possess the following qualifications and attributes:
- Bilingualism (French and English required): English proficiency is required for this position, as the incumbent must be able to communicate daily, both verbally and in writing, with English-speaking colleagues located outside Quebec in order to meet the needs of Quebec clients. The incumbent must also handle requests and inquiries from our English-speaking clients, as well as provide training to these clients and their employees.
- University degree in administration or a combination of a college diploma and work experience in insurance.




- Minimum of 5 years of experience in group benefits and/ or related industries.
- Group insurance and health services industry knowledge
- A passion for our clients and their plan members focusing on the delivery of high-quality service.
- Excellent listening, verbal communication, and writing skills, in French and English
- Be comfortable presenting GSC in various settings.
- Strong relationship management and coaching skills.
- Ability to problem solve, bring new ideas and make decisions and do so with a sharp focus on detail.
- Ability to multi-task, establish priorities, and work well under pressure and be self-reliant
- Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates.
- Be a member of a highly effective team and have a focus first and foremost on the success of the team.
- Be committed, professional, take ownership and accountability.
- Strive to achieve excellence and have fun.
- Proven ability to deliver presentations and build relationships.
- Valid driver’s license and access to a personal vehicle is required. NICE TO HAVE
- AMF license for group Insurance.

WHAT WE OFFER
Base

Salary:
CAD $59,688.00
- 91,109.00 Offer positioning: Determined using relevant experience, skills, internal equity and current market data. Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health). Posting disclosures: This is for an existing vacancy. Work model: Hybrid We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the

📌 BILINGUAL CLIENT SERVICE REPRESENTATIVE (Montreal)
🏢 Green Shield Canada (GSC)
📍 Montreal