Position Summary: Reporting to the Vice President, Workforce Reengineering, the Director, Process Improvement & Workflow Reengineering is responsible for leading enterprise workflow redesign and continuous improvement initiatives while building and operating SE Health's Process Improvement Centre of Excellence. This role serves as the organization's authority on how work flows across teams, functions, systems, and service delivery models. The Director leads end-to-end workflow analysis, process redesign, work decomposition, task-level assessment, decision-right clarification, and process optimization efforts. Through these activities, the role identifies opportunities to simplify work, improve efficiency, reduce friction, enhance employee experience, and enable future human, AI, and hybrid workforce models. The role is accountable for producing the workflow intelligence that enables organizational design, job redesign, workforce planning, and agentic workforce transformation initiatives across the enterprise. Primary Accountabilities: Lead the Process Improvement Centre of Excellence
- Function as SE’s Process Improvement subject matter specialist, providing informed advice and guidance.
- Design, launch, and continuously mature the Process Improvement CoE; align approaches to be consistent with other transformational CoE’s.
- Ensure effective operation of CoE (e.g., alignment to leading practices, responsiveness to stakeholder needs, advantages realization).
- Establish enterprise intake, prioritization, and triage mechanisms for workflow redesign and PI initiatives.
- Establish enterprise methodologies, standards, playbooks, tools and toolkits, templates, and governance mechanisms.




- Lead process improvement practitioner communities of practice building internal capability for Process Improvement (and continuous improvement) across the organization, working with other transformational and development teams.
- Build internal capability through learning pathways that support the development from awareness, to novice, and to expert practitioner within the organization, with the intention to build transformational muscle across the organization. Includes actively teaching, coaching, and certifying staff across the organization (ex Yellow to Green to Black belt),
- Establish enterprise process maturity assessments and continuous improvement benchmarks.
- Works with project/program leads to identify Process Improvement, opportunities, proficiency levels, and FTE allocation necessary to fulfill desired work outcomes.
- Works with other transformational CoEs and teams to ensure alignment of approach, service offerings, and service standards.
- Maintain an enterprise portfolio of workflow redesign and process improvement initiatives, ensuring visibility, alignment, and resource optimization. Lead Enterprise Workflow Reengineering Initiatives
- Lead end-to-end workflow redesign engagements across business lines and corporate functions.
- Lead stakeholder engagement activities (e.g., workshops, focus groups, data gathering sessions).
- Lead process mapping, workflow analysis, value stream analysis, and work decomposition projects / activities.
- Identify friction points, bottlenecks, handoffs, duplication,



and non-value-added activity.
- Develop future-state workflow designs aligned to strategic objectives (enabling SE’s responsiveness to market and technology shifts); including identifying opportunities where automation (AI or otherwise) may support improvement to workflows and/or to job design.
- Establish process measures and operating controls supporting redesigned work.
- Uses multiple modalities and approaches to conduct workflow review and improvement approaches.
- Model workflow/process improvement options
- including costing/capacity unleashed, other patient, client, staff, efficiency outcomes as relevant, risks, etc.
- to inform decision-making.
- Identify operational, regulatory, and workforce risks associated with workflow redesign and propose mitigation strategies. Work Intelligence, Task Analysis & Productivity Optimization
- Decompose work into tasks, activities, effort, and time requirements; maps skill requirements against human/agentic skills ontologies.
- Quantify workforce effort associated with current-state work.
- Identify workflow opportunities for elimination, simplification, automation, augmentation, or redesign.
- Produce workflow intelligence that informs workforce design decisions.
- Support enterprise productivity, capacity, and efficiency initiatives.
- Identify opportunities for improved staff satisfaction/joy, reduction of staff dissatisfaction/burnout where feasible.
- Partner with Org Design, Workforce Planning, and Talent teams to ensure workflow insights directly shape role design, spans/layers, and workforce strategies. AI-Enabled Workflow Design
- Identify opportunities for automation, AI augmentation, and agentic workflow integration.
- Defin

📌 Director, Process Improvement (Markham)
🏢 Saint Elizabeth
📍 Markham