Company Description International Customer Care Services Inc. (ICCS Inc.) is a leading provider of contact center services to organizations of all sizes across diverse industries worldwide. The company focuses on delivering high-quality customer interactions that support client brands and business goals. ICCS Inc. offers scalable solutions tailored to each client’s operational needs and service standards.

Team members work in a dynamic, service-oriented environment with opportunities to support international customers. The company values professionalism, reliability, and a commitment to excellent customer care.

Role Description This is a full-time, on-site Customer Care Representative role based in Vaughan, ON.

The Customer Care

Representative will handle inbound and outbound customer inquiries via phone, email, and other communication channels, ensuring timely and accurate responses. The role includes resolving issues, answering questions about products or services, and documenting interactions in company systems. Team members will follow established processes, escalate complex cases when needed, and contribute to maintaining high customer satisfaction scores.





The position involves collaborating with colleagues and supervisors to improve service quality and support continuous process improvement.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Demonstrated Customer Satisfaction focus, including a commitment to providing positive, solution-oriented experiences.
- Excellent Communication and Interpersonal Skills, both verbal and written, for clear and respectful interactions.
- Ability to manage time efficiently, multitask, and work in a fast-paced contact center environment.
- Comfort using computer systems, CRM tools, and basic office software to document and track customer interactions.
- Previous experience in a contact center or customer-facing role is an asset but not required.
- High school diploma or equivalent; post-secondary education in a related field is an advantage.
- Availability to work adaptable shifts, including evenings or weekends, based on operational needs.

📌 Customer Care Representative (Vaughan)
🏢 International Customer Care Services
📍 Vaughan