We are seeking a dedicated and personable Customer Assistant to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support to ensure a positive experience. The ideal candidate will possess strong communication skills, be multilingual (English and French preferred), and have a passion for helping others.
This position offers an opportunity to develop valuable skills in customer service, data entry, and sales within a dynamic environment.
Duties
- Greet customers warmly and assist with their inquiries both in person and over the phone
- Process transactions accurately through data entry and point-of-sale systems
- Provide product information, upsell items, and promote additional services to enhance customer satisfaction
- Handle customer complaints or concerns professionally, ensuring resolution and satisfaction
- Maintain organized records of customer interactions and transactions
- Support sales efforts through effective communication and analysis of customer needs
- Utilize multilingual skills (English and Spanish) to assist a diverse customer base
- Follow phone etiquette protocols to ensure clear and courteous communication
- Collaborate with team members to improve service delivery and operational efficiency
Skills
- Proficiency in data entry with attention to detail
- Strong communication skills, both verbal and written, in English; bilingual abilities in Spanish are highly desirable
- Excellent customer service skills with a friendly and skilled demeanor
- Ability to analyze customer needs and suggest appropriate products or services (analysis skills)
- Experience in sales, including upselling techniques to maximize opportunities
- Good phone etiquette for handling inbound and outbound calls effectively
- Multilingual capabilities to serve diverse clientele effectively
- Ability to work well under pressure while maintaining a positive attitude
- Strong organizational skills for managing records and transactions efficiently
This role is ideal for individuals who enjoy engaging with people, possess excellent communication abilities, and are eager to contribute to a welcoming customer environment. Pay: $16.60-$36.01 per hour
Expected hours: 40.0 per week
Work Location: In person
📌 Customer Assistant (Montréal-Est)
🏢 PROPANE PLUS
📍 Montréal-Est
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