About Us:

Hokiday Travel Solutions is an innovative travel solutions provider dedicated to delivering seamless and exceptional experiences for travelers worldwide. Based at our Windsor, ON office, we combine advanced technology with exceptional service. We are currently seeking a highly motivated, empathetic, and detail-oriented Customer Experience Specialist to join our team.

Position Summary

As a Customer Experience Specialist, you will be the primary point of contact for our clients, guiding them through their travel journeys, resolving inquiries, and ensuring absolute customer satisfaction. You will troubleshoot booking challenges, provide proactive support, and work closely with internal teams to continuously elevate the customer journey.

Key Responsibilities

- Deliver exceptional customer service via phone, email, and live chat, answering inquiries regarding travel bookings, itineraries, and platform solutions.
- Efficiently investigate and resolve customer complaints, booking modifications, and cancellation requests in a timely manner.
- Act as a liaison between clients and travel vendors to ensure smooth coordination and execution of requested services.
- Accurately maintain customer interactions and profiles within our CRM system.




- Proactively gather feedback to help identify and analyze client satisfaction trends, collaborating with management to optimize service protocols.

Qualifications & Requirements:
- 1-2 years of experience in customer service, hospitality, client success, or a contact center environment.
- Strong communication and active listening skills in English (bilingualism is considered a strong asset).
- Proven problem-solving ability with a calm, professional, and solutions-oriented approach under pressure.
- High comfort level navigating multiple software platforms, booking tools, or CRM systems.
- Ability to work a consistent 40-hour work week with potential schedule flexibility based on operational needs.
- Must be legally authorized to work in Canada and able to commute reliably to our Windsor, ON (N8W 5J1) office.

Pay: $21.20-$26.20 per hour Expected hours: 40.0 per week

Benefits

- Extended health care
- In office parking
- Paid time off

Ability to commute/relocate:
- Windsor, ON N8W 5J1: reliably commute or plan to relocate before starting work (required)

Location:
- Windsor, ON N8W 5J1 (required)

Work Location: In person

📌 Customer Experience Specialist (Windsor)
🏢 Hokiday Travel Solutions
📍 Windsor