We are seeking a creative, focused, enthusiastic and team-motivated Customer Service Professional to join our team.

Your responsibilities will include, but are not limited to, consulting with customers in-store and over the phone, helping customers select flowers, arrangements and gift items for their needs, maintaining store standards, assisting with displays, keeping the workspace clean and organized, and working with respect, kindness and professionalism toward our customers and co-workers.

We are looking for someone who genuinely enjoys helping people, listens carefully to customers’ needs, asks thoughtful questions and can make recommendations based on their preferences, occasion and budget. You should be comfortable handling questions, concerns and unexpected situations with patience and professionalism while always looking for a positive solution.

The ideal candidate is someone who takes initiative and ownership of their work. We value employees who see what needs to be done and take care of it without always being asked. This may include assisting a customer, restocking supplies, tidying the shop, refreshing displays, helping a co-worker or addressing a problem before it becomes an issue.

Being proactive, dependable, adaptable and willing to step in wherever needed is an important part of being successful in this role while maintaining a positive attitude.

When necessary, you may also be responsible for delivering floral arrangements to customers using the company vehicle. This requires professionalism, care, punctuality and friendly interaction with customers. Delivery is only one part of the position. The primary focus of the role is customer service, sales and supporting the day-to-day operation of the store.

Our ideal candidate has a passion for customer service, a strong work ethic and a willingness to learn. An interest in flowers and plants is valuable, but previous floral experience is not necessary. We are happy to teach the right person.

Job Responsibilities

- Provide friendly, professional and knowledgeable customer service in-store and over the telephone.
- Work closely with customers to understand their needs, occasion, preferences and budget, and recommend appropriate flowers, arrangements, plants, giftware and other products.
- Accurately take and process customer orders, including delivery information, dates, times, special instructions and payment details.
- Handle customer questions, concerns and unexpected situations professionally and work toward positive solutions.




- Build positive relationships with customers and help create a welcoming shopping experience.
- Work effectively with co-workers by communicating clearly, actively listening, showing respect and contributing to a positive team environment.
- Remain reliable, adaptable, helpful and solution-focused while taking responsibility for your work and actions.
- Maintain a clean, organized and safe work environment while following store and health and safety guidelines.
- Maintain and refresh store displays to ensure all areas remain attractive, organized and well presented.
- Assist customers with information regarding the care and handling of flowers, foliage, plants and other products as needed.
- Receive incoming floral and supply orders, compare shipments against invoices, report discrepancies, price items and place products in the appropriate locations.
- Water plants and garden dishes and assist with cutting, conditioning, cleaning and preparing flowers and foliage for storage or display.
- Perform general office and retail duties including opening and closing the store, answering telephones, serving customers, processing online orders through the company website and Teleflora, selling giftware and processing payments.
- Coordinate with the delivery team to ensure orders are prepared accurately and delivered on time.
- Deliver floral arrangements and other products using the company vehicle when required.
- Assist with seasonal and in-store displays, merchandising and presentation of products throughout the shop.
- Perform general daily and weekly duties required to keep the store clean, organized and operating smoothly.
- Assist co-workers with other duties as required based on the needs of the business.

Qualifications

- Strong communication and interpersonal skills.
- Friendly, professional and confident when assisting customers both in person and over the telephone.
- Ability to multitask, remain organized and work effectively under pressure while maintaining a calm, positive and professional attitude.
- Comfortable using computers, online ordering systems, point-of-sale systems and learning new technology used within the business.
- Dependable,



punctual and adaptable, with the ability to work independently and as part of a small team.
- Takes initiative and recognizes tasks that need attention without always requiring direction.
- Willingness to learn about flowers, plants, products and their care.
- Previous floral knowledge is an asset but is not required.
- Valid Ontario Class G Driver’s Licence with a clean driving record.
- Physically able to stand for extended periods and safely lift and carry flower buckets, boxes, plants and other merchandise.
- High School Diploma or equivalent.

Experience

- Sales/customer service: 2 years preferred
- Telephone and in-person customer service: 1 year preferred

Additional Information Job Title: Customer Service Professional

Work Environment: Burke Flowers is an established retail flower shop that has served London since 1948. We are a small, customer-focused team where everyone contributes to the day-to-day operation of the store.

Schedule and Hours: Flexible availability is required. Shifts may include mornings, afternoons, weekends and holidays depending on the needs of the business. Hours may vary, with additional or adjusted shifts required during busy periods and peak seasons, including Christmas, Valentine’s Day and Mother’s Day.

Reporting Structure: Reports directly to the Owner.

Pay Range: CA$17.95 to CA$19.00 per hour, based on relevant experience and qualifications.

Training: Previous floral experience is welcomed but not required. We are happy to train the right person who demonstrates strong customer service skills, initiative, reliability and a willingness to learn.

Benefits

- Casual dress
- Store discount

Education

- Secondary School Diploma or equivalent preferred

Language

- English required

Work Location London, Ontario N6G 2V9

In person

Equal Opportunity

Burke Flowers is committed to providing an inclusive workplace and equal employment opportunities in accordance with applicable Ontario human rights legislation.

Job Type: Part time

Pay: From $17.95 per hour

Benefits

- Casual dress

Application question(s):
- Applicants must be legally entitled to work in Canada at the time of application. Burke Flowers is not able to provide immigration sponsorship or support for work permit applications.

Are you currently legally entitled to work in Canada?

Education

- Secondary School (required)

Experience:
- Sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

📌 Customer Service Professional (London)
🏢 Burke Flowers
📍 London