POSITION SUMMARY:

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a quick-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

KEY RESPONSIBILITIES:

- Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service

- Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly

- Investigate and resolve customer inquiries and service requests efficiently

- Analyze customer concerns to determine the most appropriate and effective resolution

- Support DICI commitment to excellence in customer service

- Perform administrative duties, including reporting and data entry and review

- Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:





- At least 1-year minimum of experience in customer service an asset

- Strong written and verbal communication skills

- Previous call center experience preferred

- Highly self-motivated with a positive attitude

- Proficiency in Microsoft Office, especially Word and Excel

- Strong interpersonal and organizational skills

- Ability to communicate clearly and professionally over the phone

- Excellent multitasking and time management abilities

- Ability to troubleshoot in a dynamic and fast-paced environment

- Ability to de-escalate customer concerns in a tense situation

- Ability to maintain positive and fact-based responses and exercise self-awareness under pressure

- Own transportation (no city transportation in the area)

WHAT WE OFFER:

- Salary range: $45,000 – $55,000 depending on experience

- Life Insurance, Disability, Employee Assistance Program

- Flexible Health and Dental Benefit Plan

- Defined Contribution Pension Plan

- Educational Assistance Programs and, Scholarship Programs

📌 Customer Service Coordinator (Dundas)
🏢 Darling Ingredients
📍 Dundas