About Team Headquarters

Team Headquarters is the retail and ecommerce division of Niko Apparel Systems, a Hamilton-based Canadian manufacturer specializing in custom team apparel, uniforms and branded merchandise. We work with sports teams, schools, clubs and organizations to provide custom apparel programs and Shopify-powered online team stores.

The Opportunity

We are looking for a capable, motivated and customer-focused Customer Service & Ecommerce Coordinator who can take ownership of customer inquiries, online team stores and order coordination. This is an important role within our business. You’ll work directly with customers, manage ecommerce activities and coordinate with our production team to ensure orders are handled accurately and professionally.

You’ll also contribute to basic marketing and social media initiatives that help promote our products and team programs. The ideal candidate is organized, confident communicating with customers, comfortable with technology and takes initiative without needing constant direction.

Key Responsibilities Customer Service & Sales

· Manage customer inquiries by phone, email and in person

· Assist customers with apparel selections, quotes and orders

· Follow up on inquiries, quotes and outstanding orders

· Build relationships with teams, schools, clubs and existing customers

· Identify opportunities for repeat business and additional sales

Shopify & Ecommerce

· Create, update and maintain Shopify team stores

· Manage product listings, images, descriptions and pricing

· Monitor online orders and coordinate fulfillment

· Assist customers with launching and managing their team stores

· Maintain accurate, professional and visually appealing ecommerce content

Marketing & Social Media

· Create basic social media posts highlighting products,



teams and completed projects

· Assist with promotional campaigns and customer communications

· Help maintain website and promotional content

· Contribute ideas to improve customer engagement and online sales

Order Coordination & Operations

· Coordinate orders with production and ensure deadlines are communicated

· Track order progress and provide customer updates

· Assist with shipping, inventory and customer pickups as required

· Help resolve customer concerns professionally and efficiently

What We’re Looking For Essential Qualifications

· Previous experience in customer service, ecommerce, retail operations or a related role

· Excellent written and verbal communication skills

· Solid organizational skills and attention to detail

· Confidence working directly with customers

· Ability to manage multiple responsibilities independently

· Strong computer skills and comfort learning new software

· A proactive, dependable and solutions-oriented approach to work

Preferred Qualifications

· Shopify or comparable ecommerce platform experience

· Experience with online product listings and order management

· Familiarity with Canva, social media business accounts or digital marketing

· Experience preparing quotes, invoices or work orders

· Familiarity with AI tools such as ChatGPT, Gemini or Claude

· Experience in sports apparel, custom clothing or retail

· Interest in sports,



schools and community organizations The Person Who Will Succeed Here

You enjoy helping customers and take pride in getting things done properly. You’re comfortable learning new systems, managing details and following through on commitments. You can work independently, communicate professionally and recognize when something needs attention. You don’t need to know everything about custom apparel on day one. We can teach you our products and processes. What matters most is your initiative, professionalism, reliability and willingness to take responsibility.

Why Join Us?

· Competitive compensation: $25–$30per hour

· Full-time, in-person position in Hamilton

· Dental and vision benefits

· On-site parking

· Work directly with sports teams, schools and organizations

· Gain experience in ecommerce, sales, marketing and Canadian manufacturing

Pay: $25.00-$30.00 per hour

Expected hours: 37.5 – 44.0 per week

Benefits

- Casual dress
- Dental care
- On-site parking
- Vision care

Ability to commute/relocate:
- Hamilton, ON L8W 2Y6: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Describe your experience with Shopify or another ecommerce platform. What tasks have you personally managed?
- Tell us about a position where you were responsible for managing customer inquiries, orders or multiple priorities.
- Give an example of a problem you identified and resolved independently at work.
- What experience do you have with social media, Canva or basic digital marketing?
- Why does working with Team Headquarters and the sports apparel industry interest you?

Education:
- DCS / DEC (required)

Experience:
- customer service : 1 year (preferred)

Work Location: In person

📌 Customer Service & Ecommerce Coordinator (Shopify) (Canada)
🏢 Niko Apparel Systems
📍 Canada