2 contracts: 9 month contract and 8 month contract
Internal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.
Temporary Vacancy Reason
Backfill
Closing Date
Applications for this position must be received at oakville.ca by no later than 11:59pm on October 20, 2026.
This job posting is for an existing vacancy and therefore will be filled accordingly.
Job Responsibilities
- Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
- Receive, process, and follow-up on program registrations, memberships, and facility booking requests
- Receive and provide accurate information to public and internal clients
- Provide support for customers using the online registration system
- Provide support in administration of fee assistance program
- Update and maintain client data base as needed
- Perform program modifications on behalf of department staff as needed
- Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system
- Preparation and reconciliation of daily bank deposits
- Support customer account inquiries and follow up with various department staff to resolve accounting issues
- Provide support to other department staff as required
- Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting positive customer service
- Responsible for sorting and processing mail and deliveries
- Ensure all data entry complies with Town policies and procedures
- Generally, promote the overall operation of Oakville’s Recreation & Culture departmentgoals
- Perform other duties as assigned
Qualifications
- Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure
- At least 2 years of experience in customer service/public relations and working effectively within a team environment
- Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities
- General knowledge of accounting principles for cash handling
- Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
- Ability to effectively communicate both verbally and in writing
- Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset
DATED: October 16, 2026
The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.
This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.
Wethank all applicants and advise that only those selected for an interview will be contacted.
📌 Customer Service Representative (Oakville)
🏢 Oakville
📍 Oakville
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