Customer Success Manager Customer Full-time Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies. Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence. By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.

This is a hybrid role based in Toronto, with the preference for being on-site 1-2 days per week. Whether it's spontaneous whiteboard sessions, monthly team gatherings, or company-wide socials, we're building a culture where connection is energizing and showing up in person feels like something you want to do, not something you're obligated to do. We're looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J.

Our ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J's expansion. You understand how helping customers meet their usage goals plays into customer success and retention, and you're excited about doing whatever you need to do to ensure your accounts have what they need for success. This role supports a large SMB customer base using a mix of relationship-driven and digital customer success strategies, combining proactive outreach with scalable engagement across your portfolio.

We're looking for someone curious and collaborative with a knack for sales and growth,



and who is excited about playing a key role in supporting Blue J as we scale! Managing a high volume portfolio of SMB accounts, becoming a trusted advisor to customers, and prioritizing actions using clear signals and repeatable playbooks Establishing and measuring customer goals Becoming a product expert and addressing customer inquiries Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio Identifying risk of churn within your portfolio and taking action to alleviate it Designing and executing one-to-many customer success plays (email campaigns, usage nudges, training programs) using segmentation and filtering to support a large SMB portfolio efficiently Partnering with Expansion Account Managers to surface qualified expansion opportunities early through structured monitoring of customer signals 1-3 years in customer success, account management or sales roles ~ Any experience focused on relationship management and revenue retention/expansion is a plus ~ Strong organizational, analytical, and Project Management skills ~ Ideally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential ~ Comfort managing large books of business and high activity levels while maintaining strong customer outcomes. ~ Experience in high-volume SMB SaaS, e-commerce,



or digitally scaled customer success environments is a strong plus We're building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it. A mission‐driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.

We're well-funded and offer competitive base salaries and stock options. You'll play a crucial role in our growth, and it's key to us that you share in our long-term success. We are customer-focused A human will review each application and get back to you as soon as possible.

Step 1: Chat with Nancy, our Talent Acquisition Manager Step 2: Meet Rohaan our Director of Customer Success Step 3: Present a case study to Rohaan, and Mat, our VP of Customer Success We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.

The base pay range for this role is CAD $65,000-$80,000 per year plus $10,000 variable compensation. To ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role. We use these tools to support efficiency and consistency, not to replace human judgment and we're committed to a fair, thoughtful, and equitable experience for every candidate.

📌 Customer Success Manager - Formation, stage (Toronto)
🏢 Blue J Legal
📍 Toronto