About Us:

Fiji Call Center & BPO Services is a premier business process outsourcing provider dedicated to delivering world-class customer service and customer management solutions. Located in the heart of Mississauga's commercial district at 2 Robert Speck Parkway, we support a diverse portfolio of international clients. We are currently seeking highly motivated, empathetic, and clear-thinking Customer Support Representatives to join our growing contact center team.

Position Summary

As a Customer Support Representative, you will be the front-line voice and primary point of contact for our clients' customers. Your main objective will be to resolve inquiries, troubleshoot minor technical or service issues, and maintain outstanding satisfaction scores. The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and loves solving problems.

Key Responsibilities

- Handle a high volume of inbound customer inquiries via phone, email, and live web chat professionally.
- Identify customer needs, research internal databases, and provide accurate troubleshooting or account solutions.
- Navigate through multiple CRM software platforms and documentation tools simultaneously during live interactions.
- De-escalate complex or sensitive customer situations with patience, empathy, and professional conflict-resolution skills.
- Meet or exceed established contact center KPIs, including average handling time (AHT),



first-contact resolution (FCR), and quality assurance scores.
- Document all customer history, notes, and actions accurately in our centralized ticketing system.

Qualifications & Requirements:
- 1+ years of experience in a call center, customer service, or high-volume help desk environment.
- Flawless verbal and written communication skills in English (clear pronunciation and grammar are mandatory).
- Solid computer literacy with an ability to type 40+ WPM while navigating multiple browser tabs.
- Solid problem-solving capabilities with a high emotional intelligence (EQ) and positive attitude.
- Ability to work a flexible full-time schedule within the contact center's rotational shift windows.
- Must be legally authorized to work in Canada and able to reliably commute to our Mississauga, ON (L4Z 1H8) office.

What We Offer
- Competitive hourly pay: $21.50 – $26.50 per hour.
- Full-time, secure hours (40 hours per week) with flexible scheduling.
- Comprehensive health benefits package, including Dental Care.
- Paid time off (PTO) and career advancement paths within a global BPO framework.
- Modern workspace setting with excellent transit access and on-site parking.

Pay: $21.50-$26.50 per hour Expected hours: 40.0 per week

Benefits

- Dental care
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Support Representative (Mississauga)
🏢 Fiji Call Center u0026 BPO Services
📍 Mississauga