About Us:

Autocontrol Systems is a leading provider of innovative automation and control solutions. Located in the business hub of Markham at 15 Allstate Parkway, we deliver top-tier technical systems and exceptional client services. We are currently seeking a highly motivated, solutions-oriented Customer Support Specialist to join our dedicated team.

Position Summary

As a Customer Support Specialist, you will be the primary point of contact for our clients, ensuring they receive fast, accurate, and qualified assistance. You will manage customer inquiries, troubleshoot technical or operational updates, and maintain high satisfaction levels. The ideal candidate possesses strong problem-solving skills and outstanding communication capabilities.

Key Responsibilities

- Respond to customer inquiries promptly and professionally via phone, email, and internal ticketing systems.
- Troubleshoot, diagnose, and resolve customer issues related to our products, systems, and account services.
- Maintain detailed and accurate records of customer interactions, inquiries, and solutions within the company CRM.
- Collaborate closely with technical, engineering, and sales teams to escalate complex issues and ensure a swift resolution.
- Guide clients through system functionalities, onboarding processes, and basic user training.




- Proactively follow up with customers to ensure their needs are fully met and to build long-term corporate loyalty.

Qualifications & Requirements:
- 1-2 years of experience in technical support, customer success, or a professional client-facing environment.
- Exceptional verbal and written communication skills in English (clear articulation is essential).
- Strong analytical and problem-solving abilities with high attention to detail.
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and standard office software.
- Ability to multitask, prioritize responsibilities, and thrive in a structured, fast-paced team environment.
- Must be legally authorized to work in Canada and able to reliably commute to our Markham, ON (L3R 5B4) office.

What We Offer:
- Competitive hourly pay: $22.20 – $26.20 per hour.
- Full-time, stable hours (40 hours per week).
- Comprehensive health benefits package, including Dental care.
- Paid time off and a casual dress code environment.
- Modern workspace located in a prominent Markham business center.

Pay: $22.20-$26.20 per hour Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Paid time off

Work Location: In person

📌 Customer Support Specialist (Markham)
🏢 Autocontrol Systems
📍 Markham