Networking Qualified (DNS, DHCP and IPAM (DDI)

Work from Home

Requirements

1. Knowledge of DDI management processes and best practices.
2. Five or more years network, systems administration, and DDI Experience.
3. BS Desirable.
4. Strong communication skills – written and verbal.
5. Strong technical documentation skills (Visio, PowerPoint, Excel, etc.).
6. Expertise with Linux.
7. Expertise with ISC BIND.
8. Expertise with ISC DHCP.
9. Experience with Active Directory and Microsoft DNS & DHCP.
10. Recent and strong background with BlueCat.

Ideally

BlueCat certified.

11. Working to strong background with Infoblox and Diamond IP.

Ideally

Infoblox and/or Diamond IP certified.

12. Experience using a centralized ticketing system such as ServiceNow or Remedy.

Duties
1. Review change request forms submitted by customers to validate accuracy and identify issues with implementation.
2. Collaborate with requestors to refine request forms, when required.
3. Test change requests in lab, when required.
4. Implement and validate changes in production.
5. Compile and execute scripts to automate processes and requests.
6.



Provide technical information in support of customer service requests.
7. Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.
8. Troubleshoot DNS, DHCP, IPAM, and NTP related configuration, service issues, and problems.
9. Track changes using PCN MACD methodologies and systems.
10. Plan, test in lab, and implement patches and/or upgrades in production for DNS, DHCP, IPAM, and NTP infrastructure.
11. Generate monthly customer facing operational reports.
12. Train and lead future teammates, when required.
13. Make recommendations for process and technical improvements.
14. Work closely and effectively with customers, partners, Suppliers, and team members to provide exceptional customer service.
15. Participate in on-call rotation, as required.
16. Execute evening & weekend changes, as agreed within team.
17. Perform shift-to-shift handoffs.
18. Provide Resource performance reports.
19. Oversee other Resource team members.
20. Other duties as assigned.

📌 DDI Analyst BlueCat/Infoblox (Canada)
🏢 PCN (PC Network
📍 Canada