Position: Desktop Support Engineer

Location: Cambridge, ON (Onsite)

Employment Type: Contract

Experience Range: 5-8 Years

:

Must Have Technical/Functional Skills

- Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
- Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
- Work with vendors to conduct physical asset audit and maintain asset stock rooms.
- End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
- Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
- Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
- Smart hands support for Server and Network devices.
- Train the Trainer.

Roles & Responsibilities

- 100% Work from Office (Client location).
- Asset inventory management (New Device Asset/Import/Physical Stocking).




- PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
- Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
- Accessory Request Fulfillment and Unknown Device Research/Investigation.
- PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
- Software Provision/Install Requests, Recent Printer Configuration Requests, Miscellaneous Service (Return Labels)
- Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
- New Hire onboarding training and orientation.
- AV Meeting Room support.

Generic Managerial Skills, If any

- ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

📌 Desktop Support Engineer (Cambridge)
🏢 Ku0026K Global Talent Solutions
📍 Cambridge