Description:

The Director, Travel Products &

- Operations (Americas) is responsible for leading the strategic direction, delivery, and ongoing optimization of Aspire's travel products and services across the Americas region. This role serves as the primary representative of the Global Travel organization within the Americas and is accountable for product management, client implementations, operational excellence, research and analysis, and team leadership.

The Director will oversee multiple functions, including Product Management, Client Implementation, and Travel Research &

- Analysis, ensuring that travel solutions meet client expectations, support business growth, and deliver exceptional traveler experiences. This role requires strong travel industry expertise, technical aptitude, and proven leadership experience managing cross-functional teams in a complex travel technology workplace.

Key Responsibilities:

Travel Product Strategy &

- Management:

- Define and execute the travel product roadmap for the Americas region in alignment with global strategy.

- Identify opportunities to enhance travel booking, servicing, content, and customer experience capabilities.

- Partner with technology, operations, suppliers, and client stakeholders to prioritize product enhancements and innovation initiatives.

- Lead product lifecycle management from concept and requirements through implementation and post-launch optimization.

Travel Client Management &

- Solution Leadership:

- Serve as the senior travel subject matter expert (SME) for assigned clients, providing strategic guidance on travel products, travel technology,



supplier capabilities, and industry best practices.

- Partner with clients' travel stakeholders to understand evolving business needs and identify opportunities for new travel functionality, enhancements, and service improvements.

- Collaborate with Product, Technology, Operations, and Supplier teams to define, prioritize, and deliver client-specific travel initiatives and enhancements.

- Represent the travel organization in client discussions related to travel strategy, product capabilities,supplier solutions, and travel technology roadmaps.

Regional Travel Leadership:

- Represent the Global Travel organization throughout the Americas region.

- Act as a key liaison between regional teams and global travel leadership.

- Ensure regional priorities are aligned with global strategic objectives.

Team Leadership &

- Development:

- Build, lead, and mentor high-performing teams across Product Management, Implementation, and Research &
- Analysis.

- Establish clear performance expectations and development plans for direct reports.

- Drive accountability, collaboration, innovation, and continuous improvement.

- Develop organizational structures and resource plans that support business growth.

- Promote a culture of customer focus, operational excellence, and data-driven decision making.

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Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Director of Travel, Americas (Niagara-on-the-Lake)
🏢 International SOS
📍 Niagara-on-the-Lake