About Guest Plumbing & HVAC

Guest Plumbing & HVAC is a growing, customer-focused company providing professional plumbing, heating, and cooling services across Hamilton, the GTA, and surrounding communities.

We take pride in delivering exceptional customer experiences, supporting our team, and maintaining the highest standards of service.

We are looking for a highly organized, motivated, and results-driven Service Dispatcher to join our team. This position plays a critical role in ensuring our technicians are scheduled efficiently, our customers are kept informed, and our service department operates at its best.

The Role

As a Service Dispatcher, you will be responsible for coordinating daily service calls, assigning the right technician to each job, and ensuring our field team is positioned for success.

You will work closely with technicians, management, and our customer service team to maximize scheduling efficiency, maintain excellent customer communication, and help achieve daily operational and revenue goals.

The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and can confidently manage multiple priorities throughout the day.

Key Responsibilities

- Coordinate and dispatch plumbing and HVAC service technicians to customer appointments based on urgency, location, skill set, and availability.
- Manage daily schedules to maximize technician productivity, efficiency, and completed service calls.
- Support the achievement of daily revenue, sold-hour, and operational performance targets.
- Monitor technician progress throughout the day and adjust schedules as required.
- Communicate accurate job details and customer expectations to field technicians.
- Keep customers informed of technician arrival times, scheduling changes, and service updates.




- Work closely with the customer service and management teams to ensure a seamless customer experience.
- Respond professionally to scheduling challenges, unexpected delays, and customer concerns.
- Maintain accurate records of service calls, job statuses, and dispatch activities.
- Track daily performance and provide operational updates and reports to management.
- Identify opportunities to improve scheduling efficiency, technician utilization, and customer satisfaction.
- Participate in ongoing training and process improvements to support company growth.

Qualifications & Skills

- Previous dispatching, scheduling, or customer service experience is preferred.
- Experience in the plumbing, HVAC, home services, or trades industry is considered a strong asset.
- Exceptional organizational and time-management skills.
- Strong verbal and written communication abilities.
- Ability to multitask and make sound decisions in a fast-paced environment.
- Comfortable managing multiple technicians, schedules, and customer requests simultaneously.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficient with computers, scheduling software, and phone systems.
- Experience with field service management software is an asset.
- Strong attention to detail and a commitment to following through on tasks.




- A team-first attitude with the confidence to communicate expectations and hold others accountable.

What We're Looking For We want someone who takes ownership of their work, enjoys being part of a winning team, and understands the importance of delivering an exceptional customer experience.

Our ideal candidate is:

- Proactive: Anticipates scheduling challenges and takes action before they become problems.
- Organized: Can confidently manage a busy dispatch board and shifting priorities.
- Accountable: Takes responsibility for results and consistently follows through.
- Customer-Focused: Understands the importance of professionalism, communication, and building long-term relationships.
- Results-Driven: Takes pride in achieving daily targets and helping the team succeed.
- A Team Player: Works collaboratively with technicians, customer service representatives, and management.

Why Join Guest Plumbing & HVAC?
- Join an established and growing plumbing and HVAC company.
- Work alongside a supportive and collaborative team.
- Be part of a company that values accountability, continuous improvement, and professional development.
- Play an important role in the daily success of our service operations.
- Opportunity for career development as the company continues to grow.

How to Apply If you are an organized, motivated individual who enjoys coordinating people, solving problems, and working in a fast-paced setting, we would love to hear from you.

Apply today through Indeed to join the Guest Plumbing & HVAC team!

Pay: $22.50-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Dispatcher (Ancaster)
🏢 Guest Plumbing and HVAC
📍 Ancaster