At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members.

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working setting to deliver on what is best for our Members.

This Work From

Home position begins with paid training: Day one is a virtual scheduled session to ensure your equipment is set up and in working order. Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. Day three of training starts a two week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday.

You must be available to attend all scheduled training - time off is not available during the training period. Hiring for theafternoon and overnight shifts. Afternoon shifts to start between 12pm and 3pm, and end between 8pm - 11pm.

Overnight shiftsto start at 10pm EST.



Must be available to work every second weekend, including holidays as this department is open 365 days a year. Working in a call center environment, you will be responsible for answering calls, and texts, within skill-set assigned queues providing timely responses to Member inquiries and requests, managing call flows in conjunction with navigating multiple screens simultaneously.

Deliver exceptional customer service by taking a Member-centric approach to call handling. Escalate complaints through channels of Resolution Centre, Relations, Team Advisors/Supervisors for resolution handling when necessary. Completion of post-secondary education. ~911 Emergency and Call Centre Communications diploma an asset. ~ Minimum 2 years of customer service experience. ~ Ability to navigate multiple computer screens and systems, including Google Maps. ~ High comfort level with phone systems and technology. ~ Excellent knowledge of Ontario/Manitoba roadways and highways. ~ Must have dedicated high-speed hard-wired internet connection (Wireless HUBS are not acceptable) and a distracted free workspace.

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.

CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Emergency Road Service Advisor (Winnipeg)
🏢 Echelon 56
📍 Winnipeg