Join CAA Club Group as an Emergency Road Service Advisor. This remote position focuses on exceptional customer service and support for Members in need of assistance, while working a flexible schedule.
In this role, you will handle calls and texts, address Member inquiries, and ensure timely resolutions. You will leverage your communication skills and relevant experience to provide a member-centric approach. This position offers afternoon and overnight shifts, requiring weekend availability as needed, as the service operates 365 days a year.
Key Responsibilities
- Manage incoming calls and texts within assigned queues
- Provide first-call resolution for Member issues
- Deliver a member-centric approach to call handling
- Integrate solutions-oriented methods for complex inquiries
- Escalate complaints to appropriate channels when required
Requirements:
- Completion of post-secondary education
- Minimum 2 years in customer service
- Solid communication and multitasking abilities
- Familiarity with Ontario/Manitoba roadways
- Dedicated high-speed internet connection required
Utilize your customer service experience to ensure Member satisfaction and safety with CAA Club Group.