ESSENTIAL JOB RESPONSIBILITIES

include but are not limited to:

- Supports and demonstrates IMA's core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates
- Tests, diagnoses, and resolves end user desktop/hardware, operating system, and application problems, to include identifying and resolving desktop application interdependencies and/or conflicts
- Sets-up and maintains user accounts, maintains computer and hardware inventory, and provides meeting room A/V support
- Acts as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalates an incident to IT subject matter experts and tracks resolution to required service level
- Configures and deploys end user hardware, including laptops, desktops, telephones, and mobile devices
- Supports the use and functionality of Microsoft Office 365 applications
- Manages end user support requests in the Help Desk ticketing system

REQUIRED EXPERIENCE AND SKILLS

include but are not limited to:

- Preferred: Associate degree
- Required: 2-3 years’ equivalent work experience in computer technology-related fields
- Preferred: CompTIA A+ Certification or demonstrated equivalent work experience or certification
- Preferred: 2-3 years’ current Microsoft desktop operating system, mail client and applications experience
- Required: 1-2 years’ experience working in service desk roles
- Required: 1-2 years user account creation and administration experience
- Required: excellent oral, presentation, analytical and written communication skills
- Required: exceptional focus on customer service
- Some travel required

COMPETENCIES & TRAITS:

- Professionalism
- Interpersonal skills
- Problem Solving
- Communicating
- Technology

Salary Range

$40,700-52,000 USD

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life.



Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

- Annual Performance Bonus
- Stock Purchase
- Medical Plans
- Prescription Drugs
- Dental
- Vision
- Family Assistance Program
- FSA
- HSA
- Pre-Tax Parking Plan
- 401(k)
- Life/AD&D;
- Accident
- Critical Illness
- Hospital Indemnity
- Long Term Care
- Short-term Disability
- Long-term Disability
- Business Travel Accident
- Identity Theft
- Paid Time Off
- Adaptable Work Options
- Paid Holidays
- Sabbatical
- Gift Matching
- Well-Being Stipend
- Personal and Professional Development

In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

These benefits do not apply to internship roles.

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

- Business Insurance Magazine – Best Places to Work in Insurance
- US Insurance Awards – Community Outreach Project of the Year
- U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist
- Inc. Magazine Best Workplaces
- Inc. 5000 – List of Fastest Growing Companies
- Alaska Journal of Commerce – Best Workplaces in Alaska
- Charlott

📌 IT Help Desk Technician I (Quinte West)
🏢 IMA Financial Group
📍 Quinte West