Key Responsibilities:

- Member Welcome: Create a warm, friendly, and welcoming experience for all members and guests

- Membership Services: Support new member sign-ups, membership inquiries, and account management

- Member Check-In: Ensure members and guests are properly checked in, verify memberships, and address outstanding balances as needed

- Phone &
- Email Support: Respond to incoming calls and emails, providing accurate information about memberships, classes, programs, and services

- Transactions &

- Cash Handling: Accurately process membership, retail, café, and other transactions in accordance with company procedures

- Administrative Support: Complete day-to-day administrative tasks, including data entry, filing, and maintaining an organized Front Desk

- Member Support: Assist members with questions, facility information, class schedules, promotions, and other needs

- Issue Resolution: Address member concerns promptly and professionally, escalating issues when appropriate

- Facility Standards: Maintain a clean, organized, and member-ready facility throughout each shift

- Safety &

- Security: Monitor facility access and help maintain a safe and secure environment for members, guests, and staff

- Café Operations: Prepare and serve coffee and smoothies while providing friendly service and accurately processing transactions

Key Skills &

- Qualifications:

- Secondary School (required)





- 1+ years in a customer service role

- Able to take initiative

- Critical Thinking

- TeamWork

- MindBody (preferred)

- Time Management

- Friendly, approachable, with strong written and verbal communication skills

- Team player who takes initiative

- Thrives in a fast paced environment

- Reliable and punctual

- Interest in Health &
- Fitness industry

- Ability to lift 50lbs

- MindBody experience is a bonus

Direct Report: As a Front Desk Member Associate, you will report directly to the Member Experience &

- Operations Manager at your location.

Job Location and availability:

- One Academy Downtown- 474 Wellington Street West M5V 1E3

- Adaptable schedule, including morning, evening and weekend shifts preferred

- “Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am /4:45am)

Compensation and Benefits:

- Part Time Hours (15-20 hours per week)

- Job Type: Part-Time, Permanent

- Hourly Wage of $18.45 + Free Monthly Gym Membership

- Family and Friends Discounts

- 20% One Academy Retail

- Opportunities for Growth and Advancement

- Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)

Pay: $17.60-$18.45 per hour

Expected hours: 15.0 per week

Work Location: In person

📌 Front Desk Member Experience Associate (Etobicoke)
🏢 One Academy
📍 Etobicoke