Job Overview

We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional guest services. Your enthusiasm and professionalism will set the tone for a memorable stay, fostering guest satisfaction and loyalty.

This paid position offers an exciting opportunity to thrive in a energetic hospitality environment where your hospitality management skills and multilingual abilities can shine.

Duties

- Greet guests warmly upon arrival, providing a friendly and professional check-in experience
- Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using proper phone etiquette
- Handle guest requests, resolve issues promptly, and provide information about hotel amenities and local attractions
- Maintain accurate guest records, process reservations, and update booking systems with attention to detail
- Conduct night audits when scheduled, ensuring all financial transactions are accurately recorded and reports are completed
- Assist with guest relations by addressing concerns proactively and ensuring overall guest satisfaction
- Collaborate with housekeeping, maintenance,



and other departments to ensure smooth hotel operations

Skills

- Proven experience in hotel management or front desk operations within a resort or hotel setting
- Excellent customer service skills with a warm, approachable demeanor
- Multilingual or bilingual abilities to serve diverse guests effectively
- Strong knowledge of hospitality management principles and guest services best practices
- Familiarity with hotel management software and multi-line phone systems
- Ability to handle night audit procedures with accuracy and efficiency
- Exceptional communication skills, including phone etiquette and interpersonal interactions

Join our team to deliver outstanding hospitality experiences! We value energetic professionals who are passionate about guest relations and eager to grow within the hospitality industry. This role is ideal for individuals with hotel experience looking to make a positive impact in a vibrant environment where your skills in guest services, multilingual communication, and hotel management will truly shine. Job Type: Full time

Pay: $16.00-$18.00 per hour

Benefits

- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Front Desk Agent (Edmonton)
🏢 Four Points By Sheraton Edmonton Gateway and Hampton Inn Edmonton South
📍 Edmonton