Overview

We are seeking an energetic and dedicated Front Desk Manager to lead our front desk operations with enthusiasm and professionalism. In this vital role, you will serve as the welcoming face of our organization, ensuring seamless guest experiences and efficient administrative support. Your leadership will set the tone for exceptional customer service, creating a warm and inviting environment for all visitors, clients, and team members.

If you thrive in a dynamic hospitality setting and possess strong communication skills, this opportunity is perfect for you to make a positive impact every day!

Responsibilities

- Greet guests and visitors warmly, providing excellent customer service at all times
- Manage multi-line phone systems with professionalism, answering inquiries promptly and accurately
- Oversee front desk operations, including check-in/check-out procedures and guest services
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations
- Handle guest requests, complaints, and special accommodations efficiently and courteously
- Maintain accurate records of reservations, guest information, and administrative documentation
- Supervise front desk staff,



providing training on phone etiquette, customer service standards, and hospitality best practices

Requirements

- Proven experience in hotel or hospitality front desk management or related customer service roles
- Multilingual or bilingual abilities to communicate effectively with diverse guests and visitors
- Solid phone etiquette skills with experience managing multi-line phone systems
- Excellent customer service skills with a friendly, professional demeanor
- Knowledge of hotel operations, guest services, and hospitality industry standards
- Ability to handle high-pressure situations with patience and professionalism
- Previous supervisory experience is a plus but not required

Join us in delivering outstanding guest experiences through energetic leadership and exceptional service! We value diversity and are committed to creating an inclusive environment where everyone can thrive. This paid position offers an exciting opportunity to develop your career in hospitality while making a meaningful difference every day. Pay: From $42,000.00 per year

Work Location: In person

📌 Front Desk Manager (Edmonton)
🏢 Continental Inn u0026 Suites
📍 Edmonton