Senior Patient Experience Coordinator

Full Time

Edmonton, Alberta

Do you want to be a part of a dynamic team that helps change people’s lives?

Do you have experience building strong, trusting relationships with clients and co-workers?

Are you a creative thinker who wants to be part of a team that innovates and looks for opportunities to evolve the healthcare experience?

Propel Sports Physical Therapy is a customer-focused clinic geared towards sport performance, rehabilitation, and wellness.

We offer a variety of cutting-edge services in the ever-evolving world of healthcare and are here to lead the way! Pain-free movement is always the goal, but we recognize that experiences and relationships are just as important as outcomes. Our entire team is focused on ensuring that clients receive the absolute best in care from booking to discharge. Come be part of a small team and make the biggest impact!

As a Senior Patient Experience Coordinator, you’ll be part of a multi-disciplinary team in a fast-paced clinic setting, whose goal is to enhance the rehabilitation experience to achieve positive outcomes for our clients. We are seeking individuals who are interested in delivering top tier, professional administrative services and building positive and lasting relationships with our clients.

In this role you will:

- Manage client bookings in a multi-practitioner clinic
- Correspond professionally with clientele, insurance agents, and law offices
- Inform current and potential clients about products and services
- Act as a affiliate of personal health information under the HIA
- Process insurance claims through online billing portals and telefax
- Support in management of MVA and WCB claims
- Undertake electronic filing and recordkeeping, as well as light housekeeping





You will also have opportunities to:
- Aid in clinical client care
- Provide input for clinic optimization
- Assist with marketing content creation
- Support in processing receivables

Your experience and skills:
- Administrative diploma, or Medical Office Assistant credential preferred
- 5+ years experience preferred
- Experience using the Jane App and EHB billing portals is a tremendous asset
- Knowledge of MVA and WCB claim processes is considered an asset
- Mature, personable, detail oriented, and comfortable administering clinical policy
- Computer experience and strong interpersonal skills, complemented by well-developed written and verbal communication abilities
- Reliability, consistency, and time management skills are integral to your success in this position
- A passion for the field of health and wellness
- Free and flexible availability during clinic hours of 7am – 7pm M-F, and 8am - 12pm on Saturdays

We offer a fair hourly rate, supportive and flexible colleagues, learning and mentorship opportunities, flexible work hours, and a health spending account. You’ll work with supportive leaders, and skilled clinicians and administrative staff in a caring and collaborative work environment.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Please forward applications to [email protected] or call (780) 989-8809 for more information.

Job Types: Part time, Casual

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Education:
- DCS / DEC (preferred)

Experience:
- Administrative: 1 year (preferred)
- insurance billing: 1 year (preferred)
- Jane App / EMR: 1 year (preferred)

Work Location: In person

📌 Front Desk Receptionist (Edmonton)
🏢 Propel Sports Physical Therapy
📍 Edmonton