Host
As the face of our wellness facility, Hosts warmly welcome guests, introduce them to our wellness space, and ensure a memorable, rejuvenating experience. This customer-facing role supports daily operations including guest check-ins, tours, phone/email inquiries, and collaboration with various teams (facilitators, restaurant, maintenance). Hosts are expected to embody the calm and mindful energy of our space, with a strong passion for wellness and hospitality.
Key Responsibilities:
- Greet and guide guests through the wellness experience
- Provide exceptional customer service at the front desk, on the phone, via email and throughout the space
- Support booking, POS, guest inquiries, and membership accounts
- Collaborate across departments and assist with operational needs
- Maintain cleanliness, organization, and a serene environment
- Uphold our values and contribute to building a connected community
- Learn our Wellness Programming for our guests who need a more guided journey
- Additional tasks as required
Qualifications:
- 1+ year in customer service (wellness/hospitality a plus)
- Strong communication, organization, and multitasking skills
- Calm, empathetic, and guest-focused approach
- Available mornings, evenings, weekends, and some holidays; shifts may start as early as 6:00 a.m. or end after midnight
- Physically able to stand for long periods and lift up to 50 lbs
Benefits:
- Discounts on services and products
- Team events and growth opportunities
The shifts vary, some start at 6am others finish after midnight.. We are an equal prospect employer. We are committed to building a diverse and inclusive team. If you require accommodations during the application or interview process, please let us know at
[email protected].
Pay: $17.95-$24.00 per hour
Expected hours: 8.0 – 32.0 per week
Work Location: In person
📌 Front Desk Staff (Toronto)
🏢 Sana
📍 Toronto