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Posting: EB 26:477

Position(s): FT Reg PCP IV Secondary Triage Clinician (STC)

Positions: 1 (one)

Location: Vancouver - 287 Clinical Hub

Posted: October 16, 2026

Closed: October 29, 2026

BCEHS intends to fill 1 (one) vacancy for Full Time Regularly Scheduled PCP IV Secondary Triage Clinician in Vancouver.

List of Secondary Triage Clinician positions - this is NOT a list of vacancies:

Shift Pattern

Shift Times

Alpha – A, B, C, D platoon

0600-1800/1200-0000

All applicants (including in-post employees who want to take part in the shuffle process) must apply to the posting AND submit the Post Shuffle Preference Form to ensure their platoon preference is considered by seniority when assigning positions.

To complete the application process all applicants applying to the posting must:

- Apply to the posting and submit a completed Post Shuffle Preference form for the purpose of platoon selection.

Both steps must be completed by the closing date of the posting; apply to the posting and submit the Post Shuffle Preference Form. If an Employee applies to the posting but does not submit a completed Post Shuffle Preference form, the applicant will not be considered as an applicant for the posting. If an Employee submits a Completed Post Shuffle Preference form, but does not apply to the posting, the applicant will not be considered as an applicant for the posting.

The Form can be found on the BCEHS website at: https://liquidoffice.bcehs.ca:4433/lfserver/EHS_0176 and must be submitted to the BCEHS Recruitment Help desk following the instructions on the form. Forms submitted to managers, unit chiefs or other areas will not be accepted.

Employees must submit a separate form for each posting. Forms submitted for multiple posts or postings will be deemed invalid. Shuffle preference forms for this posting will be accepted up to and including October 29, 2026.

Reporting to the Manager, Clinical Services, the Secondary Triage Clinician (STC) is responsible for providing safe, competent, and ethical secondary triage and care advice over the phone as well as frontline clinical support for staff, patients, and vested parties across the province. STCs rotate between working within the CliniCall hub in the Vancouver Emergency Operations Centre and on the road as a Low Acuity Response Unit (LARU) paramedic resource.

The Secondary Triage Clinician follows up with 911 callers/patients that are assessed a shaving a low acuity presentation their initial 911 call. The role conducts a secondary clinical assessment using the Manchester Triage System (MTS) Telephone Triage, a clinical risk management and decision support tool used worldwide to safely manage patient care. They provide self-care advice, suggest alternative care and conveyance pathways to health care services and upgrade events for ambulance response based on the completion of their assessment and clinical expertise.

The STC will be required to work as part of a multi-disciplinary team within the Emergency Operations Centre.

Duties

- Perform all key accountabilities of a Link and Referral Unit (LARU) paramedic.
- Responds to or initiates telephone calls to callers, patients or their designates, by applying their exceptional customer service and therapeutic communication skills.
- Uses clinical knowledge, advanced clinical triaging skills and their decision-making skills to provide high quality assessment and safe and effective advice.
- Demonstrates competence in all areas of clinical practice including clinical validation, triaging and assessing patient’s needs overusing various telehealth and computer systems along with providing support and advice to patients where needed.
- Recommends additional resources when required to provide best patient care, such as referrals to other health service providers (811, pharmacists, community health clinics etc.). Where possible assists patients in the correct use of primary care and emergency care services.
- Uses negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined.
- Manages all calls in a controlled and professional manner treating all patients with compassion, empathy and respect.
- Advises patients on self-care as appropriate through the effective evidence-based health care advice supported by Manchester Triage System (MTS)
- Monitors call flow and contribute to achieving service level targets and maintain standards of patient care.
- Receives,



documents and forwards compliments and complaints from callers/patients or others to evaluate the quality improvement / risk management of the program. May be required to contribute to incident investigation as requested.
- Documents and maintains accurate patient care records as required.
- Attends meetings, training and system updates as requested by leadership team.
- Participates in quality and research initiatives in support of the quintuple aim of healthcare.
- Adheres to BCEHS policies, practices and protocols including privacy and confidentiality of patients.
- Perform other related duties as assigned.

Skills and Abilities

- Perform all skills and abilities of a Primary Care Paramedic role.
- In-depth knowledge of BCEHS Clinical Practice Guidelines, BCEHS Scope of Operational Clinical Practice, BCEHS Standards of Competency and Skilled Practice, policies and procedures, local service standards, business unit standards, local roadways and geography.
- Ability to communicate in a clear, concise and consistent manner (both written and verbal), this includes the utilization of good listening skills.
- Ability to multi-task and manage changing priorities and competing demands to accomplish objectives and adapt quickly in a dynamic, busy, fast-paced environment.
- Exceptional customer service skills: ability to establish and maintain working relationships with internal and external vested parties.
- Ability to work collaboratively with internal and external vested parties.
- Technological literacy across various platforms and devices.
- Recognize issues and pro-actively problem solve to ensure consistent operational and patient care delivery.
- Maintain knowledge of evidence-based practice pertaining to paramedicine.
- Use critical thinking and sound judgment when making decisions.
- Flexibility to work shift work including nights, weekends and statutory holidays.
- Physical ability and mental resilience to carry out the duties of the of the position.
- Ability to give sound advice over the phone.
- Ability to proactively maintain knowledge of current developments in clinical practice.
- Ability to adapt to an evolving industry and positively empower changes.
- Understanding of patient management in a primary, secondary, community and tertiary care setting.
- Evidence of continuous training, learning and professional development.
- Ability to work in a fast paced, multi-faceted call center environment.
- Awareness of and commitment to learning and understanding the Truth and Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019) and Reclaiming Power and Place Missing and Murdered Indigenous Women and Girls Calls for Justice, and how they intersect across the health care system.

Selection Criteria & Process

As per 13.03 of the collective agreement.

Essential Requirements:

- CUPE member
- Minimum Primary Care Paramedic (PCP) License, with IV endorsement, issued by the BC Emergency Medical Assistants Licensing Branch (EMALB).
- Unrestricted/restricted, valid Class 1, 2, or 4 British Columbia driver’s license.
- Satisfactory work record; must be maintained for the duration of this qualification
- Must have 3 years plus a day of experience within BCEHS at the relevant Paramedic Level (PCP-IV).

The above noted qualifiers must be achieved by the closing of the posting per standard selection processes for CUPE 873 employees.

Selection Process:

1. Knowledge/Skills Assessment (45% of total score)

Applicants will be required to successfully complete a knowledge/skills assessment at a passing rate of 75%. This assessment is online through the Learning Hub and must be completed from a location with reliable internet access. The online assessment will be sent to qualified candidates’ BCEHS email and will be available for a 24-hour period. Eligible applicants will be notified of the exam date(s) at least 7 days in advance.

1. Interview (45% of total score)

Applicants who successfully achieve a score of 75% or higher on the Knowledge/Skills Assessment will be scheduled to interview. Eligible applicants will be notified of the interview date(s) at least 7 days in advance. Please check your BCEHS email for interview invites if you are successful on the exam.





Should you be unsuccessful on the written exam or pass the exam but not participate in the interview process, you will be counted as "unsuccessful" and will not be eligible to compete on roles in the same classification for a period of 6 months.

1. Full-Time Seniority (10% of total score)

Up to 10% will be applied to eligible candidates who complete the interview to determine their final score.

The successful candidate(s) shall be the employee(s) with the highest total score and a satisfactory disciplinary record.

Training: Successful candidates will be required to attend and successfully complete a variety of training, including but not limited to, courses, orientation, and field training.

Please note, employees accepting any Regular position under the Collective Agreement will not be entitled to rescind an accepted offer after 61 days of accepting the offer. Regular and Irregular employees may only rescind within the 61 days after acceptance. You will also be required to report to your new position within the 61 days of acceptance. Employees that rescind an offer at any time are not guaranteed to be placed back into their current/prior position.

Everyone Welcome

BC Emergency Health Services provides provincial emergency medical care and patient transfer services to every community in British Columbia.

We are excited to invite applications from everyone and encourage members of equity-deserving groups to apply, such as Indigenous Peoples, Black People, Members of Racialized Groups or Visible Minorities, Persons with Disabilities, and Members of the 2SLGBTQIA+ Communities.

Whenever possible, we are happy to provide accommodation for people with disabilities during the recruitment, assessment and selection processes. If you require assistance or accommodations due to a disability, please contact us at [email protected] by the posting close date October 29, 2026.

We are also committed to advancing cultural safety by increasing Indigenous workforce representation and ensuring that we have Indigenous Peoples at all levels of the organization.

We strive to create just and equitable health systems and structures that continuously provide fair outcomes. We are committed to recruiting, developing, and supporting the success of a diverse workforce that reflects the communities we serve.

Recruitment and Retention of Indigenous Workers

As outlined in Appendix 23 Memorandum of Agreement, to support the recruitment and retention of Indigenous workers, and to improve the care of Indigenous patients/residents/clients/service users across the health care system, the Employer may select an Indigenous candidate, even where they are not the most senior qualified candidate.

Indigenous employees are encouraged to contact Internal Recruitment at [email protected] to self-identify as an Indigenous applicant to the posting in question. Please include the posting number in your email. Please ensure the other application steps are completed as well (online application, shuffle form if applicable) by the posting closing date October 29, 2026.

BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Human Resources system or BCEHS Email.

Additional Information:

BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Human Resources system or BCEHS Email.

It is very important that your contact information is up to date with Employee Records and Benefits (ERB). If you would like to make changes to your contact information, you can complete the Employee Address Change Form on PHSA POD under Employee Records.

If you expect to be away, or unable to answer your telephone after the posting closing date please email a proxy acceptance to the BCEHS Recruitment Help Desk at: [email protected]

We are here to help – If you have any questions, please do not hesitate to contact the BCEHS Recruitment Help Desk:

BCEHS Recruitment Help Desk

Phone: (phone hidden)

Toll Free: 1-(phone hidden)

Email: [email protected]

Hours: 08:30 – 16:30, Monday to Friday (excluding Statutory Holidays)

We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. REMEMBER USE YOUR PHSA ID # AND PLEASE ENSURE YOUR CURRENT CONTACT INFORMATION IS ON RECORD.

📌 FT Reg PCPIV Secondary Triage Clinician - Vancouver (British Columbia)
🏢 BC Emergency Health Services
📍 British Columbia