Essential Duties and Responsibilities

· Log all incoming estimates &/or invoices as required

· Complete 1st checks of prosthetic funding estimates &/or invoices for all programs as assigned

· Update member e-files & CRM files as well as CRM prosthetic accounts as required

· Initiate and follow up on BF’s (requests to Prosthetic Centres &/or Members for missing information or further clarification) for all program estimates &/or invoices as assigned

· Investigate and reply to status update requests from members and prosthetic centres

· Liaise with members and prosthetic centres to gather additional information and documentation, when necessary

· Assist Funding Coordinator with processing Special Consideration cases for all program estimates &/or invoices ensuring all background information required is complete..

- Assist Funding Coordinator with weekly review of outstanding estimates &/or invoices by providing updates when necessary

Additional Duties and Responsibilities · Collaborate regularly with other Administrative Assistants to identify &/or address any issues or concerns

· Act as backup to Funding Coordinator and other Funding Administrative Assistants when necessary

· Assist with the writing of policies and procedures when necessary

· Respond to requests from internal and external parties as they pertain to all areas under the Member Funding umbrella.





· Assist with program optimization and efficiency building initiatives

· Demonstrate exceptional verbal communication skills, and proficient writing skills for correspondence.

· Achieve a high degree of accuracy and maintain highly organized

· Be flexible to work well individually and as a Team Player.

· Perform other related duties/ projects as require

Qualifications and Experience

· Post secondary education & proven experience in an administrative role.

· Strong written and verbal communication skills.

· Strong organizational skills with high attention to detail.

· Comfort working with databases, tracking tools, and document management systems.

· Ability to manage competing priorities.

· Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams).

· Bilingual French and English is an asset.

What We Are Looking For

· A proactive, reliable administrator who takes ownership of processes.

· Someone comfortable working independently and can collaborate when necessary.

· A team player who can adapt as priorities shift during the coverage period.

· Someone with a growth-based mindset.

Pay: From $52,000.00 per year

Advantages

- Company events
- Company pension
- Dental care
- Disability insurance
- On-site parking
- Paid time off
- Vision care

Work Location: Hybrid remote in Ottawa, ON K1V 0C4

📌 Funding Administrative Assistant, Member Funding Division (Ottawa)
🏢 The War Amps/Les Amputés de guerre
📍 Ottawa