Elevate your career with ConnectWise as a Technical Support Specialist II Provide exceptional support and troubleshooting for partners while ensuring their successful use of our technology solutions. In this role, you'll collaborate with cross-functional teams to resolve product issues and improve partner experiences. You'll engage directly with partners via various communication channels, documenting interactions meticulously and escalating urgent matters. Solid attention to detail and exceptional customer service skills are key in delivering reliable technical support for our software products.

Key Responsibilities
• Provide technical support via email, phone, and chat
• Troubleshoot product issues and document findings
• Communicate software updates and solutions to partners




• Monitor service failures and escalate issues as necessary
• Contribute to knowledge base articles and documentation

Requirements:
• Bachelor’s degree in a related field or equivalent experience
• 2+ years in a technical support or service-oriented role
• Familiarity with Linux and Windows server troubleshooting
• Strong communication and interpersonal skills
• Ability to work independently and adapt to new technologies Join ConnectWise to assist partners and optimize their business strategies through technical expertise.

📌 Technical Support Specialist at ConnectWise (Toronto)
🏢 Zofiq
📍 Toronto