Canada Cartage seeks an IT Collaboration Expert to manage Zoom and Microsoft 365 tools. Focus on platform enhancement and user adoption while providing operational support. As part of the IT team, you will report to the Director, IT Infrastructure, Support and Security. Your role balances operational support and user enablement, ensuring top-notch collaboration experiences. Develop documentation and support change management activities to drive the effective use of platforms.

Key Responsibilities
• Manage and troubleshoot collaboration tool issues
• Configure system settings and permissions
• Conduct root cause analysis for escalated problems
• Enhance user metrics and engagement across platforms
• Train users for better adoption and understanding

Requirements:
• 3–5 years supporting enterprise collaboration platforms
• Experience with Microsoft 365 and Zoom tools
• Robust problem-solving and troubleshooting skills
• Familiarity with compliance and security measures
• Excellent communication and documentation skills Elevate collaboration effectiveness and user satisfaction at Canada Cartage.

📌 IT Collaboration Expert at Canada Cartage (Mississauga)
🏢 Canada Cartage Group
📍 Mississauga