Senior Manager, US Sales Operations and Business Insights

Location: Mississauga, Ontario, Canada

Employment Type: Full time

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not versatile. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

This is what you will do:

TheSenior Manager, US Sales Operations and Business Insightsplays a key role in leading complex analytics and operational workstreams that support sales strategy and commercial execution for the aligned business unit. Reporting to theDirector, US Sales Operations and Business Insightsand working closely with theAssociate Director, this role translates business priorities into actionable insights, business reviews, operational plans, and cross-functional initiatives that improve field execution and business performance.

This individual is responsible for owning major recurring deliverables and high-priority projects, providing evidence-based decision support to sales and commercial stakeholders, and driving cross-functional collaboration across Commercial Operations and partner teams. The role answers complex business questions at national and subnational levels, identifies trends and opportunities, and helps implement Commercial Operations capabilities, including AI-enabled solutions that improve analytical efficiency and field impact.

You will be responsible for:





Field Strategy and Sales Force Enablement

- Serve as a strategic partner to Executive Sales Director(s), Regional Sales Directors, Business Unit leaders, and senior commercial stakeholders.

- Lead complex analyses and recurring workstreams that support field sales strategy, execution, and performance management for the aligned business unit.

- Partner with field sales and commercial stakeholders to identify business needs, assess performance trends, and develop actionable recommendations to strengthen execution.

- Evaluate sales force execution and business performance drivers, translating findings into practical next best action recommendations for business stakeholders.

- Support theAssociate Directorand commercial leadership in converting strategic priorities into measurable operational plans and insights deliverables.

Business Insights, Analytics, and Solution Delivery

- Own and lead high-priority analyses of sales, activity, competitive market, and performance data to identify trends, opportunities, and risks.

- Translate complex and at times ambiguous business questions into structured analytical approaches, insight narratives, and decision-ready recommendations.

- Lead development of business reviews, dashboards, reports, and analytics tools that support field leaders,



business unit partners, and commercial stakeholders.

- Define business requirements for CRM, dashboard, and reporting enhancements, and partner with technical teams to drive effective delivery.

- Lead design of AI-enabled use cases that improve insight generation, streamline manual processes, and strengthen field execution.

Cross-Functional Leadership and Operational Excellence

- Lead cross-functional execution for assigned initiatives across Commercial Operations, data, reporting, CRM, MDM, and other partner teams.

- Support business priorities, brand initiatives, and operational needs by ensuring that analytics and operational solutions are aligned to stakeholder requirements and delivered with high quality.

- Implement standards and ways of working that improve consistency, role clarity, and compliant go-to-market execution.

- Provide operational and analytical partnership for field-based stakeholders and help ensure that insights are translated into action.

Project Leadership, Collaboration, and Compliance

- Lead multiple complex workstreams simultaneously, setting expectations, managing dependencies, and maintaining clear communication with stakeholders.

- Build strong integration with Commercial Operations partners and ensure that the right stakeholders are engaged at key stages of work.

- Provide guidance and, where appropriate, informal coaching to less experienced team members in support of high-quality deliverables.

- Ensure that analyses, recommendations, and operational processes are conducted in a compliant manner and in line with AZ values and standards.

📌 Senior Manager, Sales Operations and Business Insights (Mississauga)
🏢 Alexion Pharmaceuticals
📍 Mississauga