Elevate user support for portfolio management applications at RBC in Toronto, Canada. This specialized role focuses on assisting clients with operational software and troubleshooting issues for optimal use. As a Portfolio Management Application Support Specialist, you will work closely with front office users, ensuring effective application performance and addressing client queries. Your role necessitates expertise in various portfolio management tools, including Client Reporting and Client Account Maintenance software. Collaboration with departments like Wealth Management Technology Production Support will enhance application features and user training.

Key Responsibilities
• Provide support for portfolio management applications and user queries
• Report enhancement trends to improve software functionality




• Offer coaching and training for user efficiency
• Conduct Quality Assurance and User Acceptance Testing
• Collaborate on cross-department projects for improved service delivery

Requirements:
• Minimum 3-5 years in application support
• Proficiency in WMC software for portfolio management
• Strong verbal and written communication skills
• Ability to manage multiple tasks and deadlines
• Team collaboration experience is essential Support RBC's commitment to client-centric solutions while enhancing application use in a team-oriented environment.

📌 Portfolio Management Application Support Specialist (Toronto)
🏢 RBC
📍 Toronto