About Us:

The Beacon Hospitality Group is dedicated to delivering exceptional experiences and creating memorable moments for our guests. Located in the heart of Brampton, ON, we pride ourselves on top-tier service, warm hospitality, and a welcoming environment. We are currently seeking an organized, charismatic, and customer-focused Guest Relations Coordinator to join our growing team.

Position Summary

As a Guest Relations Coordinator, you will be the face and voice of our establishment. You will serve as the primary point of contact for guests, managing inquiries, coordinating requests, and ensuring the highest level of guest satisfaction. The ideal candidate thrives in a fast-paced environment, possesses outstanding communication skills, and has a passion for the hospitality industry.

Key Responsibilities

- Act as the primary liaison for guests, providing warm greetings, assisting with inquiries, and resolving issues promptly and professionally.
- Coordinate daily guest relations activities, including managing reservations, special requests, and VIP arrivals.
- Actively gather guest feedback, analyze satisfaction trends, and collaborate with the management team to elevate service standards.
- Maintain up-to-date knowledge of all company services, amenities, local attractions, and operational protocols.
- Handle administrative duties related to guest accounts, correspondence, and shift reporting as required.




- Support on-site events and coordinate with other departments (housekeeping, food & beverage) to ensure seamless operations.

Qualifications & Requirements:
- 1-2 years of experience in hospitality, guest relations, front desk, or a high-end customer service environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and conflict-resolution skills with a professional demeanor.
- Proficiency in hospitality management systems (PMS) or basic CRM/scheduling software is an asset.
- Ability to work flexible hours, including weekends, evenings, and holidays as required by hotel operations.
- Must be legally authorized to work in Canada and able to commute to Brampton, ON (L6X 0Z9).

What We Offer:
- Competitive hourly pay: $20.00 – $25.00 per hour (based on experience).
- Full-time, stable hours (40 hours per week).
- Opportunities for professional growth within the company.
- Inclusive and supportive team setting.
- Additional company benefits (to be discussed based on eligibility).

Pay: $20.00-$25.00 per hour Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking

Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Language:
- English (required)

Location:
- Brampton, ON (required)

Work Location: In person

📌 Guest Relations Coordinator (Brampton)
🏢 The Beacon Hospitality Group
📍 Brampton