We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Suites, and the Best Western Parkway. We are conveniently located at Highway 7 and Leslie Street in Richmond Hill. Readily accessible by highways 7, 404 and 407. Public transit (YRT/Viva) stops in front of hotel.

For additional information about our properties, please visit our websites: https://marriott.com/yyzsi, www.bestwesternparkway.com and www.parkwayfitness.com.

We are currently recruiting for a permanent Full Time Guest Services Agent/Night Auditor to join our Front Office team.

CANDIDATES MUST BE CURRENTLY LEGALLY AUTHORIZED TO WORK FULL TIME HOURS IN CANADA.

The duties of the Gueset Services Agent/Night Auditor include, but are not limited to the following:

Duties and Responsibilities

1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc)
2. Handles incoming calls for room reservations when Reservations department is closed
3. Handles guest check ins/check outs
4. Responds quickly to guest requests/concerns in a friendly and professional manner at all times, follows up to ensure guest satisfaction
5. Corrects any rate discrepancies and ensures that room charges are posted to guest accounts correctly in a timely manner
6. Prints folios as requested by different departments and/or guests
7. Verifies that charges have been processed properly
8. Maintains cashier float as supplied
9. Efficiently prepares cash deposits and reports shortages and overages on daily basis
10. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information
11. Makes daily notations in Log Books and follows up as required
12. Cross trained to work Night Audit as/when required.
13. Develops and maintains a thorough knowledge of our hotel facilities and features
14. Provides a professional image at all times through appearance and behaviour
15. Understands and follows property standards.
16.



Must be able to assist the concierge for baggage handling
17. Other duties as may be assigned by the Loyalty Ambassador, Front Office Supervisor, Assistant Front Office Manager, Rooms Division Manager, Director of Rooms Division and/or General Manager

Physical Demands; Required to stand for long periods of time, using computer, calculators.

Qualifications

1. Must be flexible with availability for scheduling to include, AM shifts (7am - 3:30pm) , mid-shifts and PM (3pm - 11:30pm) and Night Audit (11pm - 7:30am) shifts when required.
2. Must have availability for weekend scheduling (Saturday and Sunday).
3. Must have valid SmartServe certification
4. Knowledge of Galaxy Lightspeed and/or Opera an asset
5. Must have ability to handle rapid paced, multi-tasking, stressful environment
6. Must have excellent communication, customer service and interpersonal skills
7. Must have completed minimum Secondary School Certificate
8. Preference given to candidates enrolled in or graduate of a post secondary hospitality/hotel management program
9. Previous computerized hotel and/or front desk experience an asset
10. Must be able to work with minimal or no supervision.

AI is not utlilized in our recruitment process. Qualified applicants are invited to apply. While we appreciate the interest of all applicants, only those selected for an interview will be contacted by telephone.

NO TELEPHONE INQUIRIES

Job Types: Permanent, Full-time

Pay: $17.95 per hour

Benefits

- Discounted or free food
- On-site gym
- On-site parking
- Wellness program

Ability to commute/relocate:
- Richmond Hill, ON L4B 1B2: reliably commute or plan to relocate before starting work (required)

Application question(s):
- are you available to work weekend shifts as required?
- Are you CURRENTLY legally authorized to work full time hours in Canada?
- Are you flexible to work a variety of shifts - morning and afternoon shifts and overnight shifts as may be required?
- Do you hold currentSmartServe certification?

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 GUEST SERVICES AGENT / NIGHT AUDIT (FULL TIME) (Richmond Hill)
🏢 Sheraton
📍 Richmond Hill