An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Director of Client Relations plays a key leadership role within the company, responsible for managing client-focused initiatives to enhance satisfaction, retention, and business growth. This role emphasizes maintaining long‑term partnerships, delivering exceptional service, and aligning client‑focused activities with departmental goals. By addressing client needs and fostering collaboration, the Director of Client Relations supports revenue growth and strengthens the company’s reputation as a trusted partner in the transportation industry.

This is a highly visible, client‑facing leadership role focused on:

- Protecting and growing strategic accounts




- Executing the existing client relations strategy
- Strengthening operational alignment between customers and internal teams
- Identifying revenue expansion opportunities within existing partnerships

The ideal candidate brings strong experience in transportation, dedicated fleet operations, sales, and strategic account management, with the ability to confidently engage senior client stakeholders and internal operational leaders.

Location: Hybrid (GTA‑based preferred)

Travel required (primarily within GTA and nationally as needed)

What you will do

Strategic Account Ownership

- Act as executive point of contact for assigned top 20 national accounts
- Maintain long‑term client partnerships at senior levels
- Ensure operational alignment between customer expectations and internal execution

Client Retention & Relationship Management (80%)

- Build strong, trust‑based relationships internally and externally
- Lead quarterly business reviews and performance discussions
- Proactively manage escalations and mitigate risk to client retention
- Identify operational improvement opportunities

Revenue Growth & Expansion (20%)

- Identify additional service opportunities within existing accounts
- Collaborate with Sales and Operations to position growth initiatives




- Support contract renewals and service expansions
- Understand customer supply chain strategy to anticipate future needs

Operational & Cross‑Functional Alignment

- Work closely with Operations leadership to ensure service excellence
- Translate client feedback into actionable internal improvements
- Support process discipline and consistent execution
- Strengthen communication flow between client and internal teams

Performance & Metrics

- Monitor account performance, retention rates, and revenue growth
- Provide executive‑level reporting to senior leadership

What You’ll Bring

- 10+ years of experience in transportation, logistics, or dedicated fleet environments
- Strong background in operations, sales, and/or strategic account management
- Experience managing large, national, or enterprise‑level accounts
- Demonstrated ability to grow revenue within existing client portfolios
- Solid executive presence and communication skills
- Proven ability to build credibility with operations leaders
- Bachelor’s degree preferred; relevant industry experience strongly valued.

Along with the following Skills & Competencies:

- Strategic Planning
- Strategic Relationship Management
- Operational Acumen
- Problem Solving & Escalation Management
- Cross‑Functional Collaboration

Why people love working for Canada Cartage

- Cohesive team and a positive, hard‑working atmosphere.
- Meaningful opportunities for growth opportunities.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
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📌 Director, Client Relations (Toronto)
🏢 Canada Cartage Group
📍 Toronto