Employment Type: Full time, Long Term Contract Department : Shelter and Respite Services Union: Excluded Salary: Up to $60,000 annually File #: 26-SRS-28 (1 OPEN) Posting Date: October 5, 2026 Posting Close : October 19, 2026 Reason for vacancy: New Hire

Position Summary The Community Outreach Relations Officer plays a pivotal role in strengthening Dixon Hall’s reputation and relationships within the communities we serve.

Schedule: Monday - Friday 9:00 am - 5:00 pm

Responsibilities

- Community, Tenant and Resident Communications
- Develop and implement communication plans for Dixon Hall’s winter respite and surge capacity centres, shelters, and housing sites.
- Coordinate and distribute resident and tenant communications including notices, updates, and newsletters.
- Draft clear, empathetic, and accessible messages to inform community members of operational updates, construction activities, or service changes.
- Support the creation of signage, FAQs, and information packages for housing and shelter programs.
- Work with site managers to identify emerging issues and provide communication solutions that promote transparency and community trust.

- Reputation and Community Relations

- Act as a key point of contact for community engagement around shelter and housing sites.
- Build and maintain strong relationships with local residents, community organizations, and stakeholder groups.
- Monitor public sentiment and media activity related to Dixon Hall’s shelter and housing operations and provide regular updates to the Director, Marketing & Communications.




- Support rapid response communications and contribute to issues management strategies in collaboration with the MarComm and Housing teams.

- Content Development and Storytelling

- Highlight positive stories of client progress, community partnerships, and impact within our housing and shelter network.
- Create content for internal and external platforms, including newsletters, the Dixon Hall website, and social media.
- Ensure all communications align with Dixon Hall’s brand voice, values, and commitment to dignity and inclusion.

- Collaboration and Leadership

- Work collaboratively with the Housing, Shelter, and Property Management teams to ensure alignment between operational priorities and communications efforts.
- Work closely with the Marketing and Communications department to ensure that agency-wide brand guidelines are applied consistently and communications remain uniform and standardized.
- Supervise and mentor the Community Engagement and Outreach Assistant, providing guidance and oversight on community projects and events.
- Participate in cross-departmental meetings and contribute to organizational communication planning.

- Other duties as required

Qualifications

- Post-secondary degree or diploma in Communications, Public Relations, Community Development, or a related field.




- 2–4 years of experience in community relations, public communications, or stakeholder engagement, preferably in the non-profit or housing sector.
- Demonstrated experience in issues management and community engagement.
- Strong interpersonal skills and cultural competency in working with diverse communities.
- Ability to work collaboratively across departments and manage multiple priorities in a fast-paced environment.
- Knowledge of the housing, shelter, or social services sector is a strong asset.
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
- Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.
- Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
- To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
- Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Additional Information

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to suppo

📌 Point of Contact (Toronto)
🏢 Terry Soot
📍 Toronto