Job Overview

We are seeking a skilled Helpdesk Administrator to join our IT support team. This role is essential in providing technical assistance and support to end-users, ensuring smooth operation of computer systems and networks. The ideal candidate will possess strong communication skills, a solid understanding of operating systems, hardware, and networking, and experience with various support tools.

The Helpdesk

Administrator will be responsible for troubleshooting software and hardware issues, managing service requests, and maintaining a high level of customer service to ensure user satisfaction.

DUTIES:

- Coordinate office activities and operations in order to secure efficiency and compliance to company policies
- Manage phone calls and correspondence.
- Manage travel arrangements, appointments and the likes for the management team.
- Support budgeting and maintain client databases; track accounts; oversee the invoice workflow.




- Submit timely reports and prepare presentations or proposal.
- Coordinating with IT staff to repair or replace malfunctioning equipment

REQUIREMENTS AND SKILLS

- Proven Helpdesk administrator or relevant role experience.
- Good written and verbal skills.
- Proficiency in Microsoft Office and aptitude to learn new software and systems.
- Familiarity with office management procedures and basic accounting principles

This position offers an opportunity to work within a dynamic IT setting supporting diverse technologies while providing excellent customer service to end-users across the organization. Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Advantages

- Discounted or free food
- Paid time off

Work Location: In person

📌 Helpdesk Administrator (Laval)
🏢 Ralvec Construction
📍 Laval